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Primo Brands Delivery

3.8
(216 reviews)

Business Details

90 Fairview Park Dr, Elmsford, NY
10523, United States

About

Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Location

Primo Brands Delivery
90 Fairview Park Dr, Elmsford, NY
10523, United States

Reviews

3.8
216 reviews
5 stars
149
4 stars
5
3 stars
1
2 stars
0
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews indicate that customer service is difficult to reach and often unhelpful, leading to frustration among customers.

Delivery Issues

Many customers reported consistent problems with delivery schedules, including missed deliveries and incorrect items being sent.

Positive Staff Feedback

Despite the overall negative feedback, several customers praised specific delivery staff members for their professionalism and helpfulness.

Company Reputation

The business has seen a decline in reliability and service quality since being acquired, with many customers expressing dissatisfaction and labeling it as a scam.
  • GK
    G K
    Dec 18, 2025
    1.0
    Horrible company. Good luck canceling.. they sneak in another order and charge you. But first they swear to death that everything is cancelled and no more deliveries, just a nice surprise.
  • CG
    Chris Guerrero
    Nov 8, 2025
    1.0
    If I could give 0 stars I would. I’m not sure what happened to this company but they were always reliable up until around 4 months ago. I’ve had multiple deliveries not show up, the wrong items and quantities delivered, bro g charged for things that never arrived etc. and forget about trying to get any help from the service reps because rather than help they create more issues. As a small business owner I don’t take writing negative reviews lightly but after 5 or 6 issues with this company over the last few months its warranted.
  • PM
    Pretty Mami
    Aug 13, 2024
    5.0
    IAN IS THE BEST DELIVERY GUY YOU GUYS HAVE, HAS SUCH GREAT CUSTOMER SERVICE.
  • JM
    Jessenia Mercado
    Feb 22, 2023
    5.0
    Great service. Jason went above and beyond with delivering our water. He came in and placed our waters in a specific location without hesitation. Thank you!!

Frequently Asked Questions About Primo Brands Delivery

What types of beverages does Primo Brands Delivery offer?

Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.

Does Primo Brands Delivery supply water to both homes and businesses?

Yes, Primo Brands Delivery provides water and beverage delivery services directly to residences as well as commercial businesses.

Brand Certified Facts from Primo Brands Delivery

Primo Brands Delivery partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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