The UPS Store

Reviews

• AK

  Anusha Karki

  Apr 22, 2026
  5.0
  Great customer support and timely service!! All the staff are also patient and professional. I appreciate doing business with them.
• SM

  Sadaf matloob

  Apr 20, 2026
  1.0
  Really bed customer service today. Girl with glasses very rude i ask her name she said I am not comfortable to tell my name.first I go for return she said you can't because it's to package on one barcoad they have to be in one I return to my car pack again went inside she refused to take because of they not in box or she said buy over bags.
• LA

  Larice Addamo

  Apr 18, 2026
  5.0
  Kyra and Cameron were super helpful, above and beyond. I had a very delayed overnight package that was super late, but both associates kept contacting UPS headquarters until I officially received the package 🙏🙏🙏 (At first, I felt I would never use UPS again, but after this... I would travel from far away to get to this location for all of my shipping needs!!) 5 ☆☆☆☆☆
• RB

  Rose Bond

  Apr 11, 2026
  5.0
  The staff is genuinely kind and helpful. I’m not techie and it’s difficult for me to maneuver the new way of returning, shipping etc. I use this store frequently and usually get the same staff member. I love that Kyra is so pleasant and accommodating! I love that she always makes me feel happy when I walk out. Kyra has a way that just makes you feel confident instead of embarrassed for blundering through each visit. Thank you Kyra!!! A big shout out to you!!!
• KJ

  Kiran Joy

  Apr 1, 2026
  1.0
  I sold a fairly expensive game on ebay last week and shipped it with UPS buying the label through ebay. (Normally I would have used Canada Post but they arent shipping on ebay to the states right now). The package was set to deliver last Thursday and then I got a notification that the receiver refused the package. So I contacted the received and asked him why he refused and he told me UPS NEVER even came to his door. So I call UPS and they said the status "receiver refused the package" was made in error and that the package was damaged in transit and they are investigating. They told me to file a claim with UPS. So I call UPS and no matter how hard I try I only get connected to their indian call center, speaking to people like "jack" and "steve" with extremely thick indian accents. They have no idea how to handle this and after speaking to 6 different people from the indian call center, I ask if I can get transferred to another call center, preferably american, and finally the 6th guy I talk to caves and sends me to a call center in Guatemala (he says there is no call center in America). So I speak with a lady from there and she connects me directly to the building in New York (Elmont I think) where the package is suppose to be. So I speak to Maria and she has a crazy attitude on her. From the moment I call she goes "give me the tracking number" just straight like that and "your package is lost file a claim with ups" and then hangs up... So I call UPS back trying to get back to the Guatemala call center and I was told I need to file a claim with Ebay since I purchased the label through them. I called Ebay just now and they said no, it has to be done through UPS. UPS is literally such a nightmare. Also the fact that the status on the tracking said "receiver refused the package" tells me the delivery driver definitely stole my package.

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