United States Postal Service

1.5
341 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5901 Junction Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5901 Junction Blvd, Elmhurst, NY
11373, United States

Hours

Reviews

1.5
341 reviews
5 stars
23
4 stars
18
3 stars
7
2 stars
9
1 star
284

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with specific complaints about certain employees creating a negative experience.

Long Wait Times

Customers frequently reported long lines and inadequate staffing, often with only one window open during busy hours.

Delivery Issues

Many customers experienced problems with package deliveries, including lost mail and delayed shipments.

Inconsistent Service Quality

Service quality varied significantly depending on the employee, with some customers reporting positive experiences while others faced unprofessional behavior.
  • JO
    J O
    Dec 31, 2025
    5.0
    Astounding since high school & college
  • MA
    mohamed abdullah
    Dec 27, 2025
    1.0
    There is something called Nancy she so rude also if you have an issue ask for supervisor he is helpless too. When i see the tracking number going to step to that office i know that it will be an issue.. even missing or they lost it or they returned it. Very bad attitude customer service.
  • AV
    Andrew Vasquez
    Dec 22, 2025
    1.0
    Lady with head wrap. No good no help dismissive. The other lady she was good
  • JL
    julie lubin
    Dec 8, 2025
    1.0
    This post office always has one window open and a long line. Staff are scrolling on their cellphones and not helping anyone.
  • GG
    Genesis
    Nov 24, 2025
    1.0
    Marlana and Nancy were extremely rude during my visit. Nancy’s attitude is honestly disgusting — zero professionalism and completely dismissive. Marlana preferred to stay on the phone with her “girlfriend” on her AirPods instead of actually helping customers. I thought things would improve with the new manager (the blonde Hispanic lady), but somehow it’s gotten even worse. This place seriously needs new staff or better training because the customer service here is unacceptable. Both should get fired honestly.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.