The UPS Store

Reviews

• BM

  Brooke Muggia

  Feb 1, 2026
  1.0
  I have been trying to track down a passport that was overnighted Friday for a 9am delivery Saturday (fee was very expensive). Somehow, believe it or not, this office cannot track it to tell me where it is. We have an International flight tonight and they think it MIGHT be in a warehouse and one which they don’t have the trailer number to. Somehow the person didn’t put that down. I can’t get a manager or franchise owner to call me back. They don’t even know where the passport is at this moment. There is no weather in either location. I would not trust this UPS location with anything important or valuable and I certainly wouldn’t trust them to go the extra mile or even an extra inch. We are out of a trip including 4 flights and hotel. This is inexcusable.
• RN

  Robert Nicholson

  Jan 24, 2026
  4.0
  Overall, this place is great, however, they still advertise on their website that they are open on Sunday. They are not.
• BU

  Brooke Urmson

  Dec 26, 2025
  3.0
  The convience of the store in East Aurora is very nice. The only reason I’m giving a 6 is because the price of shipping. I recently shipped a small and light package that was $65 and the package was shipped back to me since the address was not correct but I wasn’t reimbursed which I feel is the only right thing to do.
• JJ

  Jen

  Nov 2, 2025
  1.0
  Fix your website if you are CLOSED ON SUNDAYS!!!
• GA

  gracie anne

  Aug 18, 2023
  5.0
  All my experiences here have been amazing ! I will continue to keep coming back. The staff is wonderful !!

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