United States Postal Service

Reviews

• RL

  Rebecca Lynn

  Mar 10, 2023
  2.0
  I understand that people are human and that they make mistakes but when the mistake is on your end you don't be rude to the individual that is on the other end of the mistake. A substitute delivery person failed to realize they had a package for our stop and marked the package as being undeliverable and therefore instead of correcting their error just left it till the next day which probably reflects the training they received. If it's not necessary, items in the package don't really need to freeze so I figured that the person delivering had to return at some point so I stopped at the post office to inquire as to whether I could pick it up instead of waiting for the fairly expensive contents to be delivered the next day and trusting in a service that obviously isn't foolproof. At the time I stopped into the post office I spoke with an older individual, a little shorter with tattoos on their forearm and short hair; they were not the friendliest to say the least, and they informed me that the delivery driver wasn't back yet. OK great. So I requested of my mom to stop and see almost 2 hours later, right before the post office would be closing for the day, and see if the driver and the package made it back yet. When my mom stopped she dealt with the same individual who felt the need to be even ruder to my mother and exclaimed that "someone had JUST been in an hour and a 1/2 ago to ask the same thing". Good, because due to incompetence somewhere in your system that expensive package is floating around in your possession longer than it needs to be, the error was on your end so there was no need to be rude to the individual trying to help you correct it. You're a government employee, you really need to treat customers with respect. I have spent almost thirteen years in customer service and I am well aware that the way that individual treated me, and especially my mother, is not approved of by any place that employs people, I'm sure especially a government entity. I'm sure that the employee had lots to do in their day but all they had to do was say "sorry ma'am the driver isn't back yet" there was no need for them to say any more on the subject and definitely no need to say it in the tone with the level of attitude that they said it with. Though I have dealt with this person in my service job and I can say that it's not just there it's literally everywhere that they are the most unfriendly individual and probably shouldn't be in that position.
• LD

  Lyle Decker

  Oct 6, 2022
  1.0
  Trouble several times packages being delivered somewhere else. They need to hire competent workers.
• JG

  Joe Garone

  Jun 2, 2021
  4.0
  It was a quick stop in for a stamped envelope but they were polite and friendly
• EM

  Elizabeth Marshall

  Dec 7, 2019
  1.0
  Terrible!-- Tell me how I get a notice that a package had been missed in my mailbox, for what reason?? None listed! My stairs are shoveled and completely clear. Theres a front covered porch that is clear. There is a wrap around porch at my back door. The driveway is plowed. Theres even a spot at the top (by the mailbox) that is plowed out, if someone doesnt want to gk down the driveway. This delivery was so important to get here today!!! We totaled our car, and it's my sons new carseat! We cannot go anywhere without this! On top of this notice, I get a couple other pieces of mail, but my outgoing wasnt taken?!?!?! But the flag was out down. We have an appointment to buy a car tomorrow! A Monday delivery is not useful to us tomorrow. And what compensation will there be? I've lived in delhi approximately 3 months, and this isn't my first issue. The other time, they "refused to deliver" due to (depending on amazon report or usps report) either inclement weather, or animal interference. It was a beautiful 68°, and my dogs were crated in the house. The timing was particularly curious to me, as the rabid animals in the storm were reported at 4:28 pm. Shift ends at 5. Curious, indeed. The supervisor promised me this would not happen again, and that there would be accountability. I record my phone calls, so we will see how this one goes!

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