The UPS Store

4.4
291 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4557 in Cicero offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Market Place Center, Between Lowe's & Price Chopper.

Details

  • DeliveryNot available

Location

The UPS Store
5701 E Circle Dr, Cicero, NY
13039, United States

Hours

Reviews

4.4
291 reviews
5 stars
239
4 stars
6
3 stars
3
2 stars
5
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, although there were some reports of rudeness and dismissive behavior.

Efficiency

Many reviews highlighted the quick and efficient service, with staff managing long lines effectively, though some customers experienced delays due to technical issues.

Convenience

The location is frequently noted as convenient, making it easy for customers to access services, although some wished for extended hours.

Technical Issues

Several customers reported ongoing technical problems with self-service kiosks and internet connectivity, which impacted their experience.

Return Process

While many found the return process straightforward, there were complaints about inconsistent policies and staff insisting on packaging requirements that were not clearly communicated.
  • KP
    Krista Piper
    Nov 10, 2025
    5.0
    Visited the Cicero store tonight during dinner hour. Quite hectic and busy! The three staff members in there were very nice, calm and diligent in asking questions and relaying information. Very organized even though many people needed to be helped! Not very often are you greeted with a smile Under that much stress. Very much appreciated!!
  • LD
    Lorrie Deapo
    Oct 31, 2025
    5.0
    I didn't know what to do to return a package to qvc but your very friendly kind employee helped me do it. Excellent service!!
  • JP
    Jacqueline Pettit
    Oct 31, 2025
    5.0
    UPS as always did a fantastic job! I received my package on time and was placed on my porch towards the back so not to get wet!!! Thank you!
  • JC
    Jarrett Chaires
    Oct 31, 2025
    5.0
    Kaitlyn was great to work with. She was kind, professional, and made a frustrating return really simple. I appreciated her positive attitude — I left feeling a lot better than when I walked in.
  • HK
    Harold Knight
    Oct 25, 2025
    5.0
    Very Nice and Helpful with Amazon Return, Amazon return information is wrong, it says ups worker will scan and package the return, that's not true, you scan your bar code yourself it prints the return label for you.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4557 in Cicero offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.