With a focus on the community of small businesses and consumers, Staples in Camillus, NY provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Bed experience
I had a very disappointing experience at the Staples return and print section.
Michelle, who was working behind the counter UPS - shipping , was unprofessional and dismissive. She initially refused to accept my return, even though Staples does accept this type of return. After I showed her the confirmation on my phone, she touched my phone without asking and then told me to print the label and bring it back with noticeable attitude.
Customer service should be respectful and helpful. Instead, the interaction felt uncomfortable and unnecessarily confrontational.
When I called the next day, she answered with the same negative tone.
customers should not be treated this way. I hope management addresses professionalism and customer service standards.
HB
Hank Barksdale
6 days ago
5.0
Lots of Office Supplies
TM
Taylor Marie
Feb 17, 2026
1.0
Cannot speak to Staples as a store, however as a ship center this place is pathetic. If you are going to offer shipping services, then at least have employees that are respectable and able to communicate without being rude. Apparently, at this location, you can only return Amazon packages until 4 PM? And if you have another QR code for any other UPS package, they won’t take it, but every other staples will? This location needs to work on their customer service and communication skills. Would not recommend to anyone.
JK
Joe Kline
Feb 5, 2026
5.0
Awesome Job on my hero cards and quick turn around highly recommend them