Primo Brands Delivery

Reviews

• JP

  Jose Polo

  Feb 12, 2026
  1.0
  One of the worst water companies do not buy water from this company they can not follow instructions they cancel my orders every time they say they are going to deliver the water they never put my water at the bottom of my stairs
• KB

  Keith Bing

  Oct 29, 2025
  5.0
  Arrived at 07:20am was assigned a dock door immediately. Was hoping for them to delay unloading for about an hour and a half so that I can miss the traffic backup in Queens, NYC. But was unloaded immediately. So I sat in the lot for 2 hours before leaving. (YES, YOU CAN PARK OVERNIGHT AT THIS DELIVERY)
• OO

  Onesimo Valezi Jr (O.V.Junior)

  Oct 22, 2025
  1.0
  Once you sign up it is nearly impossible to cancel, also they keep charging your card after you cancel a fee of $34 dollars per month to keep your account open... and they suck on delivering the water on schedule.... WILL NEVER USE AGAIN
• JW

  J W

  Oct 14, 2025
  1.0
  They kept crediting our account because they kept messing up the charges. Random amounts taken out of the bank at random times. This month in the span of one week we were charged 3 times 3 different days 3 different amounts, totalling $129 which is almost double our monthly bill. Every month this has been happening. Finally had enough and cancelled. Ready refresh was so much better i don’t know what’s happened since it switched to primo and im going to miss have the cold water but this company is awful. When asked about the charges we got different answers and then were told they didn’t see the charges on their end so they couldn’t help us. Also, they charge you another $50 when you cancel. Horrible experience since they took over. If you want random deliveries or being told it was delivered when it wasn’t, having the wrong amount of water delivered and being charged multiple times a month, random amounts, then go with this company.

Frequently Asked Questions About Primo Brands Delivery