Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1200 William St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.6
132 reviews
5 stars
46
4 stars
6
3 stars
3
2 stars
5
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising friendly and helpful staff, while others report rudeness and unprofessional behavior.
Delivery Issues
Numerous complaints about delayed, misdelivered, or lost packages, with customers expressing frustration over the inefficiency of the delivery process.
Staff Attitude
Several reviews highlight a lack of respect and professionalism from staff, with instances of employees being rude or dismissive towards customers.
Accessibility
Customers appreciate the convenient location and short lines, but express frustration over poor phone service and difficulty reaching staff for assistance.
Operational Efficiency
Many reviews point to slow service and operational inefficiencies, with long wait times and packages being sent to incorrect locations.
- MSMontana Skimin2 days ago1.0Had an appointment for 10:15 stood around for a hour waiting. I asked for assistance or how much longer I had to stand around waiting and all got was a I don't know from the clerks. I Left at 11:30 with out being taken care of. Very frustrated and disappointed
- AOadriel ortizSep 16, 20251.0I went to make a delivery, (freight shipment) supervisor from dock 1- 30ish (first few set of docks as soon as i pulled in wish my truck) 1 of the supervisor super disrespectful, screaming at me from across the Road like some type of hobo! While i was legally parked with my 4ways. Like come on, i am not his son for him to be yelling and disrespectful towards me Or anyone else! His own associates waa telling me how he treats them, and nothing nice came from these comments.
- MSMark SalingSep 16, 20255.0Friendly staff 😃 Conveniently located 🧭 Stamps are getting expensive
- PPPerfect Pup ProductionsAug 16, 20251.0Every time a package comes to this sorry excuse for a facility they send it in the wrong direction. This is supposed to be the last stop before it comes to me but they send it to pensylvania or akron or where ever else they feel like. Do better.
- DSDanny SweeneyJun 14, 20251.0Items been there for over 2 days? This is ridiculous
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Buffalo, NY?
The United States Postal Service is located at 1200 William St, Room 200, Buffalo, NY 14240.
What are the regular business hours for the United States Postal Service at 1200 William St?
The post office is open Monday through Friday from 8:30 AM to 6:00 PM, and on Saturdays from 8:30 AM to 1:00 PM. It is closed on Sundays.
Can I apply for a passport at this USPS location?
Yes, this post office accepts first-time passport applications for the U.S. Department of State and can take your passport photo by appointment.
Do I need to schedule an appointment for passport services at this location?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
How much does it cost to get a passport photo at this post office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box at this USPS location?
Yes, you can search for available PO Boxes and reserve one online. You will receive instructions to complete your setup in person at the post office.
What are the costs and access hours for PO Boxes at this post office?
Pricing varies by location, so check online for exact rates. Most PO Boxes have 24/7 lobby access, but hours can vary by location.
How can nearby United States Postal Service and US Post Office locations assist me?
Nearby USPS and US Post Office locations provide additional options for shipping, mailing, and passport services if the main location is busy or closed.
What nearby places could I visit before or after my visit to the post office?
You might check out Buffalo Community Federal Credit Union for banking needs or stop by Father Sam's Bakery for food nearby the post office.
Are there any nearby services to assist with moving or storage around the post office area?
Yes, Penske Truck Rental and DeCarolis NationaLease offer truck and trailer rentals, and USPS Collection Point provides storage and delivery services near the post office.