United States Postal Service

3.3
71 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4300 Seneca St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4300 Seneca St, Buffalo, NY
14224, United States

Hours

Reviews

3.3
71 reviews
5 stars
36
4 stars
4
3 stars
1
2 stars
5
1 star
25
  • JJ
    John
    Jan 4, 2026
    2.0
    The woman with ginger hair is rude and condescending. The guys who work here are friendly tho
  • PP
    P
    Dec 16, 2025
    5.0
    Michelle was very patient and helpful.
  • DH
    D H
    Dec 13, 2025
    1.0
    Absolutely no one is friendly that works here. Rosalind was rude and harsh. Whatever happened to treating the customer kindly? I couldn’t imagine still having a job with the attitude she gave me.
  • RP
    Rachel Paruta
    Nov 28, 2025
    1.0
    I have never had trouble with this place until today. I came in for an 9:50 appointment to get my son’s passport renewed. They needed both parents present so I had to wait for my husband to get there (20mins later). While I waited, they told me to step to the side and they’d get to me after the family of four who came in after me. An hour and 30 mins later the worker, who was moving slow as molasses and stopping his process to talk to the customers about personal things, finally completed the family’s passports and called us up. He told us we needed to make another appt and he wouldn’t help us today. Two lovely women working next to him reminded him that he could take his lunch in 15 mins instead of right then. They mentioned he could still squeeze me in. Mind you, I had only 1 passport. I was prepared. It was all filled out and printed, picture already taken and attached. I had a check ready. He would not help us. To be clear- I was not mad that I had to reschedule, I was mad that he let me stand there (no chairs) with my 5 year old for 1.5 hours knowing he would make me reschedule. He never mentioned I would have to reschedule until I went to the counter. I asked for the manager (Yousif). I worked in the service industry a long time pre-graduate school, I NEVER ask for a manager but felt it was necessary. He came out and did not help. He was rude to add insult to injury. I’m not going to this place again. I sincerely wish Elma offered passport services bc they’re so kind there. That was extremely rude and inconsiderate. Next time, they should communicate clearly and put the customer first.
  • RS
    rich sonner
    Oct 8, 2025
    5.0
    After they made simple mistake with package they did everything in their power to fix it as fast as possible. Between the manager and everyone else I dealt with they were so polite and nice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.