United States Postal Service

2.5
65 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4250 Lake Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4250 Lake Ave, Buffalo, NY
14219, United States

Hours

Reviews

2.5
65 reviews
5 stars
22
4 stars
2
3 stars
0
2 stars
4
1 star
37
  • CM
    Chris Mailey
    Sep 16, 2025
    5.0
    They’re just people ..
  • DD
    Danielle DeTomaso
    Jan 27, 2025
    1.0
    Posting here because I’m just still genuinely upset at how I was treated this morning. My bf is a collector and sells some pieces online and I try to help by dropping his packages off at the post office since he works during the only hours they’re open. He packaged an order in a priority mail box not realizing his order was a ground shipment. While I asked John if we could just cross out where it says priority shipping he said no and got me another box. I appreciated that. He asked what was in the packages and I explained they were collectibles. He opened the box and made a smart comment about how we used bubble wrap (even though they were very inconveniently packing peanuts). He then tried to dump my original box into the new one very carelessly. I grabbed the box to print the items in mint condition from being damaged. He then snatched it right back from me trying to force things to fit and I told him to stop because they were worth a good amount of money and need to be packaged carefully. He gave me attitude and could tell I was fuming. I took the box to the other counter to be left alone and reassess what my items looked like. Luckily they were not damaged but I never felt so disrespected for just trying to send out a package with our government ran mailing system. This is why so much stuff just gets ruined when post office workers just don’t care about their job. After going to this location regularly for years and knowing the attitude John has, I will NEVER step foot here again after this morning. They should be able to read all the comments left here and the surveys they tell us to fill out and hold someone accountable for not offering even somewhat decent service or get them to retire or something. This is just ridiculous.
  • FF
    Fadi Fadi
    May 2, 2020
    1.0
    Not helpful staff not friendly cray in my face and I lodged a complaint against one of their employees because he was not tactful with me and started screaming at me and an investigation was opened but I have not received a response yet.
  • MN
    Mogeeb Nagi
    Apr 20, 2020
    1.0
    They need more help at this location because of long wait times.DO NOT GO THERE IF YOU THINK YOU WILL BE IN AND OUT
  • RM
    Roxanne M
    Dec 12, 2019
    4.0
    I have been there several times and yes it's busy & slow. But of recent it has improved, there is another gentleman behind the desk that was very helpful and the permanent employees behavior has also improved.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.