United States Postal Service

2.9
87 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5325 Sheridan Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5325 Sheridan Dr, Buffalo, NY
14221, United States

Hours

Reviews

2.9
87 reviews
5 stars
39
4 stars
1
3 stars
2
2 stars
5
1 star
40
  • DM
    Donna Manquen
    Nov 13, 2025
    2.0
    I mailed 3 small cards on Monday Oct 27 from the drive by mailbox… to date the cards did not arrive to MA destination NOR were they returned to our address. How does 3 separate cards just disappear????
  • LF
    Luke Fasso
    Nov 10, 2025
    5.0
    I think Darlene may have been the best, friendliest, and customer oriented employee I have ever seen. I came in for a new passport and she helped me through the whole process. She was happy, eager to help, and knowledgeable in what she was doing. The experience she gave will make me want to go back to see her again! Thank you Darlene!
  • KK
    Kanta
    Oct 1, 2025
    1.0
    Customer care is non existent. Their one agent took my case two months before he retired and no one got in touch with me to discuss it
  • MC
    M. Candace Collard
    Sep 12, 2025
    5.0
    Brought my passport renewal in and the people working could not have been any nicer! Thank you!
  • AP
    A. P.
    Sep 11, 2025
    1.0
    If I could give them minus one star I would. This workers at this office only are SO RUDE. God forbid you have a complaint. I said “first and foremost to the “manager”‘of the store and he said not to talk to him like he was a little kid. He should be able to handle the frustration after just being hung up by his rude associate that instead of trying to help, hung up on me. I didn’t know adult words were so hurtful. That office is a joke and staff is horribly rude. Do not recommend. At all.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.