United States Postal Service

2.9
99 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 465 Grant St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
465 Grant St, Buffalo, NY
14213, United States

Hours

Reviews

2.9
99 reviews
5 stars
35
4 stars
10
3 stars
6
2 stars
3
1 star
45
  • RP
    Ryan Puleo
    Dec 22, 2025
    1.0
    This post office is a joke. There’s 10 people waiting in line every time I come here and only one person always working
  • SA
    Syaed Ali
    Sep 3, 2025
    2.0
    While a portion of the counter staff demonstrate professionalism and provide capable assistance in fulfilling customer needs, others unfortunately detract from the experience by engaging in unnecessary inquiries about personal matters. This undermines the efficiency and discretion that one expects in a service-oriented environment. Equally concerning is the lack of operational discipline: the facility does not consistently open on time, leaving customers—already queued—frustrated and restless. The atmosphere is further diminished by the conduct of certain patrons, whose rude and discourteous behavior creates a less than desirable setting. For an institution as essential as the post office, adherence to punctuality, discretion, and a culture of respect are fundamental. Strengthening these areas would elevate both the customer and employee experience, and align operations with the standard of service the community rightfully expects.
  • KH
    Kelly Hennigan
    Aug 30, 2025
    1.0
    DO NOT GO IN FOR PASSPORT WALK-INS. they will tell you to your face that they don’t do passport walk-ins on saturdays even though their website states they do. such a joke and the people at the counter don’t care at all
  • RR
    Rafael Rondon
    Aug 18, 2025
    1.0
    Their stupid mistakes wasted hours of my time.
  • LT
    Luis Torres
    Jan 20, 2017
    5.0
    Muy eficiente el servicio al cliente

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.