United States Postal Service

2.9
96 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 465 Grant St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
465 Grant St, Buffalo, NY
14213, United States

Hours

Reviews

2.9
96 reviews
5 stars
34
4 stars
10
3 stars
5
2 stars
3
1 star
44
  • SA
    Syaed Ali
    Sep 3, 2025
    2.0
    While a portion of the counter staff demonstrate professionalism and provide capable assistance in fulfilling customer needs, others unfortunately detract from the experience by engaging in unnecessary inquiries about personal matters. This undermines the efficiency and discretion that one expects in a service-oriented environment. Equally concerning is the lack of operational discipline: the facility does not consistently open on time, leaving customers—already queued—frustrated and restless. The atmosphere is further diminished by the conduct of certain patrons, whose rude and discourteous behavior creates a less than desirable setting. For an institution as essential as the post office, adherence to punctuality, discretion, and a culture of respect are fundamental. Strengthening these areas would elevate both the customer and employee experience, and align operations with the standard of service the community rightfully expects.
  • KH
    Kelly Hennigan
    Aug 30, 2025
    1.0
    DO NOT GO IN FOR PASSPORT WALK-INS. they will tell you to your face that they don’t do passport walk-ins on saturdays even though their website states they do. such a joke and the people at the counter don’t care at all
  • RR
    Rafael Rondon
    Aug 18, 2025
    1.0
    Their stupid mistakes wasted hours of my time.
  • AG
    Amanda Gollhardt
    Jul 3, 2025
    1.0
    Made appt for passport photo, guy showed up 30 mins late. 2 of the 3 photos taken were denied for the application. Made followup appt to retake photos and the person who does the photos is on vacation. Why can you schedule an appointment still?
  • AH
    Ashley M. Hardy
    Jun 28, 2025
    1.0
    It's like, nobody even works here 💯

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.