The UPS Store

4.4
266 reviews

Business Details

266 Elmwood Ave, Buffalo, NY
14222, United States
(716) 885-5902
https://locations.theupsstore.com/ny/buffalo/266-elmwood-ave

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0861 in Buffalo offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Stuyvesant Plaza Between Summer And North.

Details

  • DeliveryNot available

Location

The UPS Store
266 Elmwood Ave, Buffalo, NY
14222, United States

Hours

Reviews

4.4
266 reviews
5 stars
211
4 stars
13
3 stars
4
2 stars
8
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported instances of rudeness from specific employees.

Store Conditions

Feedback indicated mixed reviews on cleanliness and organization, with some customers describing the store as messy or grubby.

Delivery Issues

Several reviews highlighted problems with package deliveries, including delays and lack of communication from staff.

Pricing Concerns

Customers expressed dissatisfaction with high prices for services, particularly regarding storage fees and printing costs.

Overall Experience

While many customers had positive experiences and expressed loyalty to the store, there were notable complaints about specific staff behavior and service inconsistencies.
  • EF
    Eric F.
    3 days ago
    2.0
    I paid $100 for packing and shipping of three Christmas wreaths from Buffalo to Northern Virginia. I was assured my packages would arrive safely. My family received their packages later than promised with zero protective packaging in the box. The wreaths arrived late and significantly damaged.
  • JG
    James Glynn
    Jan 13, 2026
    5.0
    Very friendly and knowledgeable service. I have mailbox account and am happy with how it operates.
  • JP
    Jaylou Perez
    Oct 29, 2025
    5.0
    So I’m not sure wha this individual below me is saying. But I’ve been coming to this location for more than 15 years! And the employees and owners alike have been the most refreshing people and experience I have ever experienced. Very kind, honest and quite frankly sometimes to nice. I know for sure that just recently there was a female employee who used to come in smelling like Alcohol and seemed a bit rude! But Just so people are aware, one bad seed isn’t and will never be a reflection On How thE UPS SMALL BUSINESS on Elmwood work. From Angie, Gracie, Amy, Laila, Sara, Gaby, All are amazing to do business with!!! Salute and Happy Holidays
  • CD
    Christina Donnelly
    Oct 18, 2025
    2.0
    Messy. Grubby. Unknowledgeable staff. No handicapped parking near the door. Adjacent spaces are reserved for UPS trucks and the business next door. I’ll choose another location next time.
  • BB
    Bobby Butler
    Oct 5, 2025
    3.0
    Store hours not accurate.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store #0861 in Buffalo?

The UPS Store #0861 is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 4:00 PM, and Sundays from 10:00 AM to 3:00 PM.

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