The UPS Store

4.4
264 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0861 in Buffalo offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Stuyvesant Plaza Between Summer And North.

Details

  • DeliveryNot available

Location

The UPS Store
266 Elmwood Ave, Buffalo, NY
14222, United States

Hours

Reviews

4.4
264 reviews
5 stars
210
4 stars
13
3 stars
4
2 stars
7
1 star
30

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported instances of rudeness from specific employees.

Service Issues

Several reviews highlighted problems with package handling, including lost packages and poor communication regarding deliveries.

Store Environment

Feedback indicated a mix of cleanliness and organization, with some customers noting messy conditions and others appreciating the efficient service.

Customer Experience

While many customers reported positive experiences and loyalty to the store, there were notable complaints about rude service and unprofessional behavior from certain staff members.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, particularly regarding additional charges for services that were expected to be included.
  • JP
    Jaylou Perez
    Oct 29, 2025
    5.0
    So I’m not sure wha this individual below me is saying. But I’ve been coming to this location for more than 15 years! And the employees and owners alike have been the most refreshing people and experience I have ever experienced. Very kind, honest and quite frankly sometimes to nice. I know for sure that just recently there was a female employee who used to come in smelling like Alcohol and seemed a bit rude! But Just so people are aware, one bad seed isn’t and will never be a reflection On How thE UPS SMALL BUSINESS on Elmwood work. From Angie, Gracie, Amy, Laila, Sara, Gaby, All are amazing to do business with!!! Salute and Happy Holidays
  • CD
    Christina Donnelly
    Oct 18, 2025
    2.0
    Messy. Grubby. Unknowledgeable staff. No handicapped parking near the door. Adjacent spaces are reserved for UPS trucks and the business next door. I’ll choose another location next time.
  • BB
    Bobby Butler
    Oct 5, 2025
    3.0
    Store hours not accurate.
  • IG
    Imaginei G.
    Sep 28, 2025
    1.0
    It was easy to pick up packages now storage charges even when package was only 1 hours and half delivery was paid initially, when I called to let know what Amazon stated to me the rude lady tried to talk over me she didn't know I am a beast of talking over someone trying to talk over me, amazon did rectify it, I now will not have any thing esle delivered there.
  • SS
    Scott
    Aug 13, 2025
    5.0
    This location has some of the nicest and most helpful staff I have come across, always willing to go above and beyond to help me, thank you for all the help.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store #0861 in Buffalo?

The UPS Store #0861 is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 4:00 PM, and Sundays from 10:00 AM to 3:00 PM.