FedEx Ship Center

Reviews

• BB

  b b

  Mar 17, 2026
  1.0
  Move no new directions
• JL

  jiangnan li

  Mar 10, 2026
  1.0
  worst shipping company around the world😅 they can only give you a tag instead of delivery the item.
• NR

  Nina Rembert

  Mar 3, 2026
  1.0
  Never use this company if you can avoid it. Multiple times they have lied about attempted deliveries for several time sensitive packages, causing major inconveniences (moving work schedules around, paying for cabs to help move large packages from the ship center back home, etc.) this last time I put a sign on my building window saying that we are here and to please buzz to complete delivery, only to receive another notification that they could not deliver the package, with a photo of my building with the note cropped out at “proof”. Furthermore there doesn’t seem to be an email for customer support so I can’t make an email record of any requests. The only pro I can say is that the manager who works at the shipping pick up center has been kind, patient, and efficient every time I’ve had to go there to pick up my packages. I don’t know what’s going on with the folks on my delivery route.
• TT

  Triple

  Feb 15, 2026
  3.0
  [Truck Route] NJTpke/I-95 S exit:13,onto I-278 E toward Goethals/Verrazano Br exit:21,onto 3rd ave,L onto 19th st ..on the end, go back
• BL

  Buy Luxurious

  Feb 7, 2026
  1.0
  FedEx Ship Center 📍 16 19th St, Floor 1, Sunset Industrial Park, Brooklyn, NY 11232 ⭐☆☆☆☆ (1/5) Very disappointing experience. When I arrived, there were two customers ahead of me. They were helped and left, and I became the only person waiting. At that point, the manager told me to “wait” and then disappeared without giving any timeframe or explanation-no “5 minutes,” no “10 minutes,” nothing. That is not acceptable customer service. If an employee steps away during business hours and it’s not a scheduled break, customers deserve a clear explanation and an estimated wait time. Leaving a customer standing there indefinitely is rude and unprofessional. I waited 15 minutes with no update and eventually left. What made the experience worse was the overall treatment. As the only white customer present at the time, the way I was handled felt like profiling. I can’t prove intent, but perception matters in customer service- and this did not feel appropriate or respectful. FedEx as a company has a strong reputation, which makes this location even more disappointing. Accountability should be based on job performance, not avoided altogether. Poor service is poor service, regardless of who provides it. I regret coming to this location and do not recommend it for business. This kind of behavior is bad for customers and bad for FedEx.

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