United States Postal Service

1.9
183 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 275 9th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
275 9th St, Brooklyn, NY
11215, United States

Hours

Reviews

1.9
183 reviews
5 stars
26
4 stars
13
3 stars
4
2 stars
8
1 star
132

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful behavior from staff, with several instances of disrespect and lack of professionalism.

Service Efficiency

Customers frequently mentioned long wait times and slow service, often exacerbated by insufficient staffing.

Package Handling

Numerous reviews highlighted issues with lost or mishandled packages, leading to frustration and distrust in the postal service.

Mixed Experiences

While some customers had positive interactions with specific staff members, the overall sentiment leaned heavily towards dissatisfaction.
  • OG
    Osvaldo Garcia
    Nov 22, 2025
    5.0
    Amazing experience, extremely efficient and well-run place. Andrea Vasquez helped us, she is THE BEST!
  • NC
    Nicole Cuervo
    Nov 22, 2025
    5.0
    The wait times are usually long, but I've always had a pleasant experience with the people working there. I've been going for 2 years
  • AC
    Alex Clark
    May 3, 2023
    1.0
    "Loses" packages.
  • CS
    Chris Su
    May 19, 2018
    1.0
    They chat a lot and do no service
  • WD
    William M DeLay
    Sep 29, 2015
    1.0
    It's the post office, so it's basically the slowest, most inefficient, worst place in the nation

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.