United States Postal Service

1.9
183 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 275 9th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
275 9th St, Brooklyn, NY
11215, United States

Hours

Reviews

1.9
183 reviews
5 stars
26
4 stars
13
3 stars
4
2 stars
8
1 star
132

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted the rudeness and unprofessional behavior of the staff, with many customers reporting negative interactions.

Service Efficiency

Customers frequently mentioned long wait times and slow service, often exacerbated by insufficient staffing.

Package Handling

There are multiple complaints about lost packages and mishandling of mail, leading to frustration among customers.

Facility Issues

The post office is criticized for poor maintenance, including broken self-service machines and a lack of cleanliness.

Mixed Experiences

While many reviews are negative, a few customers reported positive experiences with specific staff members, indicating inconsistency in service quality.
  • OG
    Osvaldo Garcia
    2 days ago
    5.0
    Amazing experience, extremely efficient and well-run place. Andrea Vasquez helped us, she is THE BEST!
  • NC
    Nicole Cuervo
    2 days ago
    5.0
    The wait times are usually long, but I've always had a pleasant experience with the people working there. I've been going for 2 years
  • JJ
    J
    Jul 2, 2025
    1.0
    Possibly the worst USPS around. Manager will only talk and interrupt you if you have any mail issues to discuss with them. Don't expect to resolve anything nor have a decent conversation to understand your issue.
  • RR
    Ray Ray
    Jun 17, 2025
    1.0
    Super slow, and the self check out machine is usually broken. Also, I've never seen the drop-off bin without an out of order sign.
  • MJ
    Marcy James
    Jun 12, 2025
    1.0
    one of the ladies that works at the post office had a ton of attitude. she attended this man in front of me that had a pre-paid package to ship off and so did I. When I was next, she said she can’t do that at her window so was she being unfair? Discriminative? She’s a person of color herself but opened up her window to someone who wasn’t and denied me when I was next

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.