United States Postal Service

2.0
632 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 271 Cadman Plz E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
271 Cadman Plz E, Brooklyn, NY
11201, United States

Hours

Reviews

2.0
632 reviews
5 stars
116
4 stars
22
3 stars
26
2 stars
24
1 star
444

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees, particularly Bob.

Positive Experiences

Some customers highlighted exceptional service from specific employees like Andrea and Miltzi, who were noted for their helpfulness and professionalism.

Long Wait Times

Numerous reviews mentioned long wait times and understaffing, leading to frustration among customers.

Inconsistent Service

While some customers had positive experiences, many others reported poor service and unprofessional behavior, indicating a lack of consistency in customer care.
  • AC
    Ain Cornell
    3 days ago
    1.0
    This the worst post office ever the supervisor Bob threatened me and refused to provide me service because I requested to speak with his supervisor that never came out to assist
  • CK
    Courtney Kinnare
    3 days ago
    4.0
    Andrea was so helpful in taking a large amount of packages from Me when I was struggling at the window and facilitating a pickup for the next day! Great help for small businesses
  • AH
    Alex Horowitz
    3 days ago
    5.0
    The staff was all so helpful. Especially Andrea who helped me stamp my wedding invitations so they would arrive beautiful. She was a pleasure and greeted everyone with a smile. She helped the line move along. We were all very happy!
  • CC
    Carina
    Dec 23, 2025
    5.0
    Andrea = The Kiosk Queen of Cadman Plaza Clerk 🏆 The line here on Saturday was a 35-minute nightmare, but Andrea is a legend. It was my first time using the kiosk and I had major 'stage fright' with a crowd waiting behind me. Andrea stepped in, told me to 'take a deep breath and calm down,' and coached me through my shipping and Christmas stamps. She handles the rush with total poise and a great sense of humor. Despite the long line, she took the time to explain the Kiosk Services so I could save time in the future . She make me feel like a valued customer rather than just another person in line. ANDREA THE CLERK WAS INCREDIBLY HELPFUL AND PROFESSIONAL. Someone get her a raise and a Massive Coffee—she’s the reason I’m skipping lines forever now! ☕️📦"
  • EE
    Eden
    Dec 20, 2025
    1.0
    If I could give 0 stars I would. The staff refused to answer a simple question about where my package is because the group who does packages is in a different floor of the building and they wouldn't help me get in contact. I was given a disconnected number to call, as a joke I would assume, and then I was told to call ASK-USPS whose rep was very lovely. Even with her help, the staff refused to help get us in contact with anyone and kept saying that they had no way of getting in contact with them as if they weren't in the same building? Waste of an hour and a half. If your package is somehow held at this location, just think of it as already on the way back to sender. The staff won't help you at all.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.