United States Postal Service

1.9
611 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 271 Cadman Plz E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
271 Cadman Plz E, Brooklyn, NY
11201, United States

Hours

Reviews

1.9
611 reviews
5 stars
105
4 stars
21
3 stars
26
2 stars
22
1 star
437

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some employees like Andrea and Lisa received praise for their helpfulness and professionalism, others, particularly Bob, were frequently criticized for rudeness and unprofessional behavior.

Customer Service

Many customers reported negative experiences with staff, describing them as rude, unhelpful, and dismissive, leading to a general perception of poor customer service.

Wait Times

Customers consistently mentioned long wait times, both in line and for service, contributing to frustration and dissatisfaction with the overall experience.

Passport Services

Experiences with passport services were mixed; some found the process efficient and friendly, while others faced significant delays and unprofessional behavior from staff.

Facility Issues

The location was noted for being understaffed and having operational issues, such as malfunctioning self-service machines and inconsistent service hours.
  • AC
    Anna Cabezudo
    6 days ago
    1.0
    10am, worker was beyond rude me for coming up to the counter before I was called. No sign saying wait to be called… I was SO nice with my “good morning! : )” I’ll be sure to be rude next time so ya’ll can continue to get the customer you deserve and want 🥰😘
  • RS
    Rohit Sharma
    Nov 7, 2025
    5.0
    Very helpful staff. Waiting times can be little long but that is totally fine because when you reach the counter they are helpful and solve your problem. Many thanks to the people who work there and please keep up the good work !
  • AK
    Adrian Korbler
    Nov 5, 2025
    5.0
    Andrea was so kind and so helpful!!! I had a great experience shipping my packages here.
  • MT
    Marc Taylor
    Oct 25, 2025
    5.0
    Although short staffed and after waiting almost 30 minutes for a supervisor, Krissy (unsure of spelling), the supervisor not only was professional and helpful, went above and beyond in assisting us with our issue.
  • AS
    Amanda Simmonds
    Oct 20, 2025
    5.0
    All good things come to those who wait. It will be ok this too shall pass. I see you all thank you all. It is hard to be here even if it looks easy so be kind even if the world is not. We are all great 👍. I am very impressed you guys go above and beyond 😀 there are so many new rules ugggg. Thank you for continuing to be pillars of all communication. Community's and beyond. I love you all we got this. Please be respectful, polite, honest patient.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.