United States Postal Service

1.3
613 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2645 Atlantic Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2645 Atlantic Ave, Brooklyn, NY
11207, United States

Hours

Reviews

1.3
613 reviews
5 stars
36
4 stars
9
3 stars
8
2 stars
16
1 star
544

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Delivery Issues

Many customers reported lost packages, incorrect deliveries, and failure to attempt delivery, causing frustration and distrust.

Staffing Problems

Frequent mentions of understaffing and short hours contributed to long wait times and poor service.

Facility Conditions

The post office was described as unclean and poorly maintained, with complaints about heat and lack of air conditioning.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific staff members.
  • JT
    jason tung
    2 days ago
    1.0
    I had an appointment today for a passport at 10:15 to 10:45 am. They made me wait on a bench until 11:00am. I went to the window and asked them why I have not been seen. No answer. I watched every window and there was only 1 worker. Unacceptable. This USPS branch is the worst. I will continue to complain all the way to the top until they are held accountable and fired for incompetence. Do not go to this Post office.p
  • DC
    Destiny Cain
    4 days ago
    1.0
    The worst post office ever!!! Never opens on time and every worker in there has an attitude problem!!!!! But today they met the right one at the right time!!!
  • TM
    Taisha Maquillage
    Oct 25, 2025
    1.0
    The absolute worst post office ever! They need to be shut down, unprofessional, understaffed and incompetent!
  • TV
    thalia villacis
    Oct 14, 2025
    1.0
    Pésimo servicio
  • PB
    Preme Brewster
    Sep 27, 2025
    1.0
    Why is someone not investigating this post office for theft people's mail keep being stolen and package why isn't someone investigating this post office this is insane that this keep happening no one cares about what goes on in East New York until it comes to voting time

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.