United States Postal Service

1.6
640 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 263 S 4th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
263 S 4th St, Brooklyn, NY
11211, United States

Hours

Reviews

1.6
640 reviews
5 stars
74
4 stars
20
3 stars
17
2 stars
23
1 star
506

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers expressing frustration over the aggressive behavior of employees.

Efficiency

Customers frequently reported long wait times and understaffing, with only one or two clerks available to serve a large number of customers.

Cleanliness

The post office was described as filthy and poorly maintained, with complaints about unpleasant odors and overall unsanitary conditions.

Package Handling

There were multiple reports of lost or stolen packages, with customers expressing concern over the handling and security of their mail.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
  • VM
    Vincent Mayes
    6 days ago
    1.0
    Package was shipped out Nov 4th it's now the 17th tracking info says in transit it's to teaneck nj OMG
  • KC
    Kim Catenacci
    Nov 14, 2025
    1.0
    Wow I’ve never heard an employee speak to a customer the way I just did. Just the rudeness is insane. But I know this review won’t matter because they don’t care. It’s just shocking
  • NN
    Neil
    Nov 13, 2025
    1.0
    The teller at this USPS location is rude. I went to this post office because I work nearby. The person behind the counter initiated a fight with the customer before me, and was also rude to me as well. Are these the types of retail workers everyone is whining and saying we should be nice to?
  • DK
    Daniel K
    Nov 3, 2025
    1.0
    Missed delivery twice while I was home
  • RM
    rosa mendez
    Oct 9, 2025
    1.0
    The worst customer service!! I had a package that was scanned delivered to my PO Box but the clerk said Rudely the package accidentally went out to the street and now I needed to wait for an email. This went on for more then a week. She was very rude as if it was her package that was missing. As a former United States Postal Employee I do know that our revenue comes from the customers we provide service too. Of the post office went private she Wouldn’t have a JOB .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.