United States Postal Service

1.7
647 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 263 S 4th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
263 S 4th St, Brooklyn, NY
11211, United States

Hours

Reviews

1.7
647 reviews
5 stars
77
4 stars
21
3 stars
17
2 stars
23
1 star
509

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers feeling belittled and disrespected.

Efficiency

Customers frequently reported long wait times and understaffing, leading to frustration and delays in service.

Cleanliness

The post office was described as filthy and poorly maintained, contributing to a negative customer experience.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
  • SW
    Samuel Whalen
    2 days ago
    5.0
    I’m really not sure why there are so many terrible reviews. Everyone who I interacted with was kind and helpful. They get right to the point, but are pleasant and knowledgeable, especially about passport submission.
  • KP
    Kevin Padilla
    Dec 18, 2025
    4.0
    I was in and out in less than five minutes. There was no line and there were at least three postal workers working the booth at once. Hopefully it’s always this quick for me
  • YY
    youcancallmelea
    Dec 18, 2025
    1.0
    I would give negative stars if I could. The staff earlier today has 2 black ladies (sound so nice to the customers) and 1 black guy. Unfortunately, I had the guy earlier, super super rude and sarcastic. I was just asking nicely how to send mail as it was my first time and its a very importnant document so i want to make sure im doing it right and he makes me feel so dumb, talks down on me and the sarcastic remarks/answers to my question. I will never go back to this. I hope the manager will address what is going in there coz I heard it wasnt only me that he did that.
  • JF
    Jackie Frias
    Dec 16, 2025
    1.0
    Literally go to any other usps. The staff here does not work, they just hide in the back and let the line pile up and then are extremely rude.
  • JN
    Julia N
    Dec 10, 2025
    1.0
    Went there for passport services to get a new passport. Had an appointment at a set time. After 30 min of wait was screamed at by one of associates when I inquired why I’m not taken in for my appointment. Save yourself some time and apply elsewhere.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.