United States Postal Service

1.2
634 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 167 Bristol St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
167 Bristol St, Brooklyn, NY
11212, United States

Hours

Reviews

1.2
634 reviews
5 stars
26
4 stars
5
3 stars
8
2 stars
12
1 star
583

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being described as rude, dismissive, and unhelpful.

Delivery Issues

Many customers reported problems with package deliveries, including lost packages, late deliveries, and unfulfilled delivery attempts.

Long Wait Times

Customers frequently mentioned long wait times at the post office, often exacerbated by understaffing.

Management Concerns

There were complaints about poor management and lack of accountability among staff, leading to a negative overall experience.

Cleanliness and Maintenance

Several reviews noted that the post office was not well-maintained, with issues such as lack of cleanliness and inadequate facilities.
  • JS
    Juan de los Santos
    Dec 24, 2025
    1.0
    No other US POST OFFICE beats this post for the title Worst Post Office of United States. Believe me I have been to many post offices.
  • TW
    Tamaras Williams
    Dec 19, 2025
    1.0
    this location is terrible !!!! i went twice to pickup my package this week and there’s NO ONE AT THE PICKUP WINDOW! they just have you standing there waiting . no one comes , and you just wind up leaving after 30 min on line. WHERE IS THE MANAGER !!
  • EW
    E Williams
    Nov 29, 2025
    1.0
    This is by far the very WORST USPS post office EVER! Customer service here is unbelievably horrible. You can ask for a callback by the supervisor of this Brownsville office, it will most likely NEVER happen. Some of the drivers will leave EXPENSIVE packages in the lobby knowing they was supposed to leave in front of the apartment door. Never do redeliveries. If you are disabled or elderly, may God bless you.
  • DA
    Denise Amoré
    Nov 26, 2025
    1.0
    The worst post office in America. They need to be shut down. Never open on time. Customer Service is trash. The workers act as though u are bothering them, when it their job to assist you. This post office is a joke. Says they open at 9am but its 9:15am and they still aren't open. Smh
  • SV
    Samantha Velez
    Nov 18, 2025
    5.0
    This place is actually nice for the most part the workers do their job. They are not so jolly but nor rude they are to the point & get you in & out quickly & that works for me.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.