United States Postal Service

2.4
136 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1610 E 19th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1610 E 19th St, Brooklyn, NY
11229, United States

Hours

Reviews

2.4
136 reviews
5 stars
41
4 stars
6
3 stars
3
2 stars
8
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Quality

While some customers praised the staff for being polite and helpful, many reported rude and unprofessional behavior from certain employees.

Operational Issues

Frequent complaints about inconsistent opening hours, unexpected closures, and long wait times due to insufficient staffing.

Lost Mail

Numerous reviews highlighted issues with lost packages and poor tracking, leading to frustration among customers.

Cleanliness and Maintenance

Suggestions for improving the cleanliness and overall appearance of the post office were noted, indicating a need for renovations.

Customer Experience

Mixed experiences reported, with some customers feeling well-served while others expressed dissatisfaction with the overall service and staff attitude.
  • GD
    Gypsy Dancer
    Nov 15, 2025
    1.0
    They close the store whenever they want. it was saying 3pm in the website but they close it at 1pm and one of the workers talking on the phone and chilling inside of the store.
  • ST
    Sabah Tariq
    Nov 8, 2025
    5.0
    Bit of a wait but everyone is polite and works quickly
  • CC
    Cy Clone
    Nov 4, 2025
    4.0
    use this post office once and a while- suprisingly there isnt a lot to complain about here- except parking- thats horrid- esp since i park like a normal person in a space and i dont double park and cause traffic
  • AF
    Alina Frank
    Feb 3, 2025
    2.0
    NOT ENOUGH WORKERS !!! If you want to wait in line for an hour -here is the place . Saving money on employee workforce at its worst . Peak time and one window open while 20 people in line.
  • ZZ
    Zev
    Sep 7, 2016
    1.0
    Lousy location and not the friendliest postal workers

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.