United States Postal Service

2.4
136 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1610 E 19th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1610 E 19th St, Brooklyn, NY
11229, United States

Hours

Reviews

2.4
136 reviews
5 stars
41
4 stars
6
3 stars
3
2 stars
8
1 star
78

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some customers praised individual staff members for their helpfulness and professionalism, many others reported rude and unprofessional behavior from various employees.

Service Speed

Customers frequently complained about long wait times due to insufficient staffing, with many noting that only one or two windows were open during peak hours.

Operational Issues

Numerous reviews highlighted problems with the post office's hours, including being closed during posted hours and taking extended breaks, leading to customer frustration.

Lost Mail

Several customers reported issues with lost mail and packages, indicating a lack of reliability in the handling of their shipments.

Cleanliness and Maintenance

Feedback suggested that the physical condition of the post office was poor, with calls for better cleanliness and updates to the interior.
  • GD
    Gypsy Dancer
    Nov 15, 2025
    1.0
    They close the store whenever they want. it was saying 3pm in the website but they close it at 1pm and one of the workers talking on the phone and chilling inside of the store.
  • ST
    Sabah Tariq
    Nov 8, 2025
    5.0
    Bit of a wait but everyone is polite and works quickly
  • CC
    Cy Clone
    Nov 4, 2025
    4.0
    use this post office once and a while- suprisingly there isnt a lot to complain about here- except parking- thats horrid- esp since i park like a normal person in a space and i dont double park and cause traffic
  • DM
    David M
    Jul 12, 2025
    5.0
    Today was a very pleasant service, a girl named Crystal was very professional, answered all the questions that interested me, I highly recommend her
  • AT
    Alina Tanasova
    Jul 8, 2025
    5.0
    I visit this USPS location quite often, and I always leave with a positive impression. Even when there is a long line, it moves pretty fast. This is a small post office, and I think if someone expects faster service, they might want to visit a larger location with more service windows. The staff at the counters are always polite, patient, and do their best to help each customer without rushing or showing frustration. I’m honestly sad to see that some people have had a negative experience here — my personal experience has been consistently positive. The only thing I would suggest is updating the interior and keeping the space cleaner. A fresh renovation would create a much nicer atmosphere for both customers and employees. Overall, I really appreciate this USPS office and the people who work there!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.