United States Postal Service

2.3
144 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2302 Avenue U to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2302 Avenue U, Brooklyn, NY
11229, United States

Hours

Reviews

2.3
144 reviews
5 stars
36
4 stars
6
3 stars
7
2 stars
10
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with some employees being described as aggressive or dismissive.

Service Efficiency

Customers frequently mentioned long wait times and slow service, with only one window open during busy hours.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment was negative, with many expressing dissatisfaction with the service.

Package Handling Issues

Numerous complaints were made about lost packages, failed delivery attempts, and poor handling of mail.

Cleanliness and Environment

Several reviews noted unpleasant odors and unsanitary conditions within the post office.
  • VK
    Vasily Khachiuridze
    Dec 30, 2025
    1.0
    Today I was refused service here because of a mistake I made due to my poor English. I apologized, but he started raising his voice at me and refused to serve me because I addressed him incorrectly. He exceeded his authority! And he behaved aggressively!
  • VG
    V G
    Nov 29, 2025
    1.0
    The worst post office there is ! Your packages never get delivered by them. You can be home waiting for them and they won't even ring the bell but can write a failed delivery attempt notice.
  • L_
    Lanuka _K
    Nov 18, 2025
    1.0
    They don’t work!!!!they waste your time! Just horrible service every time!!!
  • CC
    Cy Clone
    Nov 4, 2025
    3.0
    its ok- most post offices are slow so expect that this one is a lil better though
  • KM
    Kassandra Medina
    Sep 12, 2025
    2.0
    Most of the time, the people here are incredibly rude and blunt. Not a friendly environment at all. Luckily, there are a few nice workers who make the experience better. I don’t appreciate feeling like im bothering someone at their own job, but that’s the general vibe here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.