United States Postal Service

2.3
142 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2302 Avenue U to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2302 Avenue U, Brooklyn, NY
11229, United States

Hours

Reviews

2.3
142 reviews
5 stars
36
4 stars
6
3 stars
7
2 stars
10
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or unprofessional.

Long Wait Times

Frequent complaints about long lines and slow service, often with only one window open to handle customers.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment was negative regarding staff behavior.

Operational Issues

Customers noted problems with package handling, including lost packages and unresponsive phone lines.

Cleanliness and Environment

Reports of unpleasant odors and unsanitary conditions within the post office.
  • L_
    Lanuka _K
    6 days ago
    1.0
    They don’t work!!!!they waste your time! Just horrible service every time!!!
  • CC
    Cy Clone
    Nov 4, 2025
    3.0
    its ok- most post offices are slow so expect that this one is a lil better though
  • KM
    Kassandra Medina
    Sep 12, 2025
    2.0
    Most of the time, the people here are incredibly rude and blunt. Not a friendly environment at all. Luckily, there are a few nice workers who make the experience better. I don’t appreciate feeling like im bothering someone at their own job, but that’s the general vibe here.
  • MS
    Mykhailo Sribnyak
    Sep 8, 2025
    1.0
    The worst office in the USA! The queue sucks, they shout, + people who don't understand, they don't explain anything about delivery and prices. They chose priority delivery for my wife without asking! When you could have done without priority, because it weighs up to 4lb! The worst delivery service that can be, avoid them as much as you can and their "very nice offices"! Share the information with your friends and acquaintances!!! Not even worth 1 star!
  • AH
    Arlene Herring
    Sep 5, 2025
    2.0
    Unfortunately this post office seems to host lockers and i could not do what i set out to do. Will visit proper post office another time. Did see people working on the other side of a door through a window but could not speak with them or access them. It is a self-service post office. Write that on your map, Google.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.