United States Postal Service

1.7
510 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2273 Church Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2273 Church Ave, Brooklyn, NY
11226, United States

Hours

Reviews

1.7
510 reviews
5 stars
58
4 stars
29
3 stars
17
2 stars
20
1 star
386

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences of dismissive or disrespectful interactions.

Efficiency

Frequent complaints about long wait times and slow service, with many customers expressing frustration over the lack of staff and organization.

Package Issues

Numerous reviews highlighted problems with lost or misdelivered packages, leading to significant dissatisfaction among customers.

Facility Conditions

The post office was described as dirty and poorly maintained, contributing to a negative overall experience.

Positive Staff Experiences

Despite the overall negative feedback, some customers praised individual staff members for their helpfulness and professionalism.
  • PC
    Purple Candy
    Jan 3, 2026
    1.0
    Holding spot on two lines ( one with my standing in one line and I in the other) because I was sure what lines to be in. Got to the front of holding my spot and the clerk sent me to the back of the line because I should not have been holding a spot in TWO lines. 😩😫🤦🏼‍♀️ Man at station 3 today January 3 10:26 am and was mad about it too pointed his fingers and acting like he was my daddy bald man with glasses🙄🙄🙄🙄
  • KK
    K1NE
    Dec 28, 2025
    1.0
    Lost my package at their actual post office & didn’t bother to investigate.my package was out for route & never appeared delivered. Was never updated n the tracking. Terrible customer service..didn’t offer any real help. yall should n ashamed. I will report you guys and receive my money. & after reading the many reviews about packages mysteriously disappearingy..I will be bringing this to the attention above
  • AH
    Ashley Hicks
    Dec 19, 2025
    1.0
    I never had a problem with this post office until recently, when a package I shipped mysteriously didn’t get processed for a full day after all the other packages I shipped the same day at the same time. Lo and behold, the package arrived cut open and the contents stolen when the box arrived to the recipient! I taped 3 of the sides and they cut open the 4th and STILL shipped the package!!! I obviously filed a claim and the recipient filed a claim with the Inspector General behind this, so if someone loses their job, oh well 🤷🏿‍♀️ Anyway, none of the staff have the coin or the range to source what was stolen, so if you see anyone with this in the Flatbush area or in a pawn shop, please hootie hoo so I can go retrieve it for my customer who was so patient in waiting for it to arrive!
  • DD
    DJ
    Dec 13, 2025
    1.0
    The absolute worst usps station in NYC. Save the 1-2 hours you will never get back from visiting this inept location. Hellish experiences every. single. time.
  • TG
    Trisha Goodridge
    Nov 4, 2025
    1.0
    The worst level of professionalism display at this location. This location need serious revamp in management and workers.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.