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United States Postal Service

1.4
(834 reviews)

Business Details

1369 Broadway, Brooklyn, NY
11221, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1369 Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1369 Broadway, Brooklyn, NY
11221, United States

Hours

Reviews

1.4
834 reviews
5 stars
49
4 stars
22
3 stars
14
2 stars
23
1 star
726

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers frequently reported excessively long wait times, often exceeding an hour, due to understaffing and slow service.

Rude Staff

Many reviews highlighted the unprofessional and rude behavior of staff members, contributing to a negative customer experience.

Poor Package Handling

Numerous complaints were made about lost or misdelivered packages, with customers expressing frustration over the handling of their mail.

Inconsistent Service

Customers experienced inconsistent service, including issues with appointment scheduling and lack of available supplies.

Cleanliness and Organization

The post office was described as dirty and disorganized, with a need for better management and infrastructure improvements.
  • MR
    Mahmudur Rahman
    1 day ago
    1.0
    At any cost please avoid this rude and unprofessional place. They do not respect your time even if have an appointment. Also don't complain to them for anything as the fingers will be pointed at you for your lack of understanding. Your understanding that you have to sacrifice your time and energy for their unpredictable working ethics.
  • SJ
    S J
    Feb 18, 2026
    1.0
    This is the WORST post office in Brooklyn I was paying 37.00 for my pobox when they were on Lafayette street now iam paying 129.00 and they keep putting other people in mail in my box, the service is very poor. Please fix it i am a woman with a serious disability and I cant stand to long i look well on the outside but I am in a lot of pain can not keep taking mail to the windows because the workers cant READ or just being LAZY
  • GB
    Gary Bunche
    Feb 10, 2026
    1.0
    The Post Office on Broadway and Gstes Avenue is the worst Post Office in New York City. On numerous occasions they have delivered other people's mail to my mailbox. For the past week and and a half, I and my 2 neighbors have not received any mail at all. When I went to get an explanation, they were very rude to me and told me they don't know why. And wanted me to wait on a very long line. To get a possible answer. I have complained about this Post Office several times. It seems like they have gotten worse. Isn't it a federal offense for a Post OfficeNot to deliver your mail for almost two weeks
  • YY
    yeahboy123ist
    Feb 10, 2026
    1.0
    Once again the post office from hell had lost my package this is unbelievable…. Because of the huge snow storm I received a message that although my package was in the truck it was deemed undeliverable due to bad weather, ok no problem because the text also skid that they would be delivering it the next day cool. So I waited Sunday, Monday but no package. Tuesday I took the day off from work was in the post office bright and early actually the 1st customer on line. I told the young lady behind the serving counter what had happened and she assured me that the package was in the truck. I said no I’m tracking it and it shows I have mail coming but no packages. She said that’s not how it works sir, so to avoid an argument I went back home waited all day till the night and guess what? NO PACKAGE!!! I went to the extent of speaking to someone in the post office where I was given a number to call if I had not received it within the end of the day guess what? NO PACKAGE!!! Still today a little over 2 WEEKS my package is in LIMBO!!! I HATE I HATE THE POST OFFICE IN RELATION TO PACKAGE DELIVERY THEY ARE THE WORST!!!!! I’d rather order through Amazon… Avoid this post office they need to be retrained Honestly.
  • RC
    RUTH CRUZ
    Feb 9, 2026
    1.0
    This is a place that provides terrible service; they don't open on time, and their employees don't do their jobs. They don't deliver packages even when you've paid for shipping. They lie, saying they tried to deliver it but no one was there or they couldn't make the delivery, when the truth is they don't deliver anything at all. They don't even show up and then write down false information. You pay for shipping, and they cause you to lose your package because it goes back to the post office or simply disappears. They have a million lame excuses. They're getting paid for doing nothing. They also throw away letters; they are negligent and irresponsible, and their customer service is awful. They should pay attention to this staff; they are very negligent and don't provide the services they're supposed to. They are useless, and their attitude is horrible. They deserve zero stars. They have an undesirable attitude, they don't treat customers well, and they are rude and disrespectful!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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