United States Postal Service

1.4
520 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1234 Saint Johns Pl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1234 Saint Johns Pl, Brooklyn, NY
11213, United States

Hours

Reviews

1.4
520 reviews
5 stars
28
4 stars
12
3 stars
18
2 stars
27
1 star
435

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers feeling ignored or disrespected.

Delivery Issues

Many customers reported problems with package deliveries, including packages marked as delivered but not received, and frequent misdeliveries.

Long Wait Times

Customers frequently complained about long wait times both in line and for package pickups, often exacerbated by understaffing.

Lost Mail

Several reviews mentioned lost or stolen mail, with customers expressing frustration over the lack of accountability and resolution.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating inconsistent service quality.
  • CG
    Christopher Ryan Guidarelli
    2 days ago
    1.0
    The rudest people you’ve ever encountered.
  • SK
    Seth Kranzler
    Nov 14, 2025
    1.0
    These guys lie nonstop. They claim they’ve tried to deliver packages, lose my mail, and dump mail from other addresses at my apartment building. I’ve reported to postal police who don’t seem to care. It has gotten worse after covid. What a nightmare - they’re now impeding delivery of my necessary prescription medicine. Never seen anything this bad before.
  • IF
    Ian Forster
    Nov 10, 2025
    1.0
    Tried to buy a bunch of stamps but ended up getting them at the bodega instead. The bodega’s markup was worth it for the more friendly interaction
  • JE
    juliana escobar
    Nov 4, 2025
    1.0
    I’m extremely frustrated and disappointed with the terrible customer service at this mail office. The girl at the counter was incredibly rude and dismissive — she barely spoke to me, barely answered my questions, and completely ignored me most of the time. I had to repeat myself two or three times just to get a simple response. It’s very clear she has no sense of customer service or basic human kindness. It honestly feels like she forgot that her job is to help people. What’s even worse is that it seems the owners or supervisors don’t care either, because there are already so many reviews here describing the same bad behavior. It’s unacceptable that this continues to happen.
  • YB
    Y B
    Oct 29, 2025
    5.0
    Pleasantly surprised. Had to pickup a package and there was no line there and I was in and out within 5 minutes, and the counter lady was very nice too, and smiled, it was a very normal experience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.