United States Postal Service

1.7
425 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1288 Coney Island Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1288 Coney Island Ave, Brooklyn, NY
11230, United States

Hours

Reviews

1.7
425 reviews
5 stars
53
4 stars
10
3 stars
16
2 stars
11
1 star
335

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted the staff's rudeness and lack of professionalism, with many customers reporting disrespectful interactions.

Service Efficiency

Customers frequently complained about long wait times and slow service, often citing understaffing as a major issue.

Customer Service

Overall, the customer service was described as poor, with many customers feeling neglected and unvalued during their visits.

Management Issues

Several reviews pointed to poor management practices, leading to disorganization and a lack of accountability among staff.

Mixed Experiences

While many reviews were negative, a few customers did report positive interactions with specific staff members, indicating some inconsistency in service quality.
  • EP
    Ellen Prohorovskaya
    1 day ago
    1.0
    Lost my IRS letter. People get paid for doing NOTHING.
  • AS
    Anonymous SJC
    Jan 6, 2026
    1.0
    You really can’t blame the employees of this post office for what happens there. There is only one person working for a line out the door and five registers. The place’s appearance is extremely outdated and there are two layers of bulletproof glass separating you from the employees after the shooting there in the summer. It’s so sad how crime has affected this post office so much that they needed to take away all the mail boxes in the area and even the mail box that was right outside. Now you need to go inside to drop off your letters. I would be telling USPS to put more employees in such a high demand post office if it hadn’t been for the fact that the neighbors bought the property and they have not left for 2 years after their lease expired. For some reason, government agencies are allowed to squat for as long as they want to. Please move this location somewhere else.
  • FS
    Feruza Shermatova
    Dec 26, 2025
    1.0
    The stuff is so mean to customers,if they don’t like what they doing idk why they’re still in this position I’m not responsible for the mood !!! It’s not okay to yell to you’re customers
  • ZV
    Zack vasilets
    Dec 15, 2025
    1.0
    they open 9am but no one is working at the windows and it’s 9:20am already what a useless post office
  • BV
    Brandon Vescovo
    Dec 9, 2025
    1.0
    Bring your own pens, staplers, anything you might need in order to physically address and send mail, on the one or two occasions per year that you may need to physically visit a post office - like now, during the holidays. I could not BELIEVE it. Are PENS not in the Trump budget? Ask the utterly useless, antisocial clerks (a USPS speciality at EVERY office), and they shrug.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.