United States Postal Service

1.7
417 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1288 Coney Island Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1288 Coney Island Ave, Brooklyn, NY
11230, United States

Hours

Reviews

1.7
417 reviews
5 stars
52
4 stars
10
3 stars
16
2 stars
11
1 star
328

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted the staff's rudeness, lack of professionalism, and poor customer service skills, with many customers feeling disrespected and ignored.

Service Efficiency

Customers frequently reported long wait times and inefficiency, often citing understaffing and slow service as major issues.

Management Issues

There were complaints about poor management and lack of accountability, with customers expressing frustration over inconsistent information and inadequate support.

Facility Conditions

Several reviews mentioned the physical state of the post office, including issues like broken equipment, lack of seating, and overall uncleanliness.

Mixed Experiences

While many reviews were negative, a few customers did report positive interactions with specific staff members, indicating that experiences can vary.
  • VV
    Valentina Vanda
    Nov 12, 2025
    1.0
    If I can put 0 or less I would. If you need better and faster service go to Postman Joe's. It on Coney Island next block between avenues J and K
  • YK
    Yisroel Kleinman
    Nov 10, 2025
    5.0
    Courteous and knowledgeable service
  • AM
    Azimjon Mamurjonov
    Oct 4, 2025
    1.0
    Need to be investigated, they are getting salary because of us. They are closing 5 min before. I came at 12:56 but they are saying they are closed, need to be checked!!!!!!!!!
  • YC
    yong chen
    Oct 3, 2025
    1.0
    Employees at This station slowly and waste time behind the windows
  • ZA
    Z AM
    Sep 29, 2025
    1.0
    This post office has the rudest staff ever they have no care, consideration or sympathy for the community at all I had came to get a package which I needed urgently unprofessional staff missed my delivery. They said that they came to do a delivery and I have camera footage where no one came in front of my door then they called me in person to go and two buffoon staff memberswho probably have nothing better to do in their own lives, but are working at a post office saw to lecture me about how I came late. I was there exactly 1 minute prior to closing and then the lady mentioned how she’s not going to take time out of her life to go look for my package and was extremely disrespectful and rude about it alongside with all the other staff members not a single staff member here has any sympathy or care yet alone any customer service skills very pathetic staff members alongside with management USPS fails to take any action against them upon many complaints which I have made this is the worst post office and should get closed and all those people should get fired

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.