Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1223 Sutter Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.5
548 reviews
5 stars
41
4 stars
14
3 stars
15
2 stars
21
1 star
457
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with specific mentions of employees dismissing customer inquiries and displaying a lack of courtesy.
Delivery Issues
Many customers reported problems with package deliveries, including claims of missed deliveries, packages marked as delivered but not received, and poor communication regarding delivery status.
Long Wait Times
Customers frequently complained about long lines and extended wait times, particularly for passport services, indicating understaffing and inefficiency.
Mixed Experiences
While many reviews were negative, a few customers praised specific employees for their helpfulness and professionalism, suggesting that experiences may vary significantly depending on the staff member.
- VPvlad paezJan 3, 20261.0I just moved to a new complex and it told us we have to go pick up our mail on Wednesdays and Saturdays. I go there once and Saturdays. There is no mail for me. The employees come out of the back dancing reggae very unprofessional. I have noticed what I was online that people came to pick up their mail And it’s like it threw a tantrum. They were not pleasant. I go up to get my meal and they’re huffing and puffing when they come back in about two minutes they say I have no mail. Please supervisor is doing a terrible job there. There’s no need to have that reggae music and come out the back Twerking who I was a supervisor there should be held carnival because you shouldn’t have these young ladies in the front creating a catastrophe for people that are waiting for their mail mail is very serious by myself work from home. I receive mail every day and I haven’t received anything in two months that I’ve been here. It’s a shame that the post office behaves his way, and the post office allows the employees to continue to behave this way Please fix this issue on Southern Avenue. They are very unprofessional
- NDNatalie DDec 22, 20255.0The young lady named Liz at the front was such a great help, she found my package as well as someone else's from my same address (without me asking). She's very professional and polite..she should get a raise.
- NNNae NaeDec 22, 20251.0First time there and some lady tried it .. do anybody know the pick up hold mail hours at this location?
- BDBARBIE DOLLDec 5, 20251.0The delivery driver's are super slow an can't read I put a big sign that says wats bell to ring there's 5 different bells an they didn't ring the bell but said delivery attempted start ringing bells just get new workers they to lazy I'm pretty sure the driver never got out the car nobody got time to be standing on a long line waiting to get their package horrible post office
- BEBarb EllisDec 2, 20251.0I visited the New Lots Post Office on Dec 2, 2025, and the service was terrible. The clerk at Window 1 was extremely rude, dismissive, and unhelpful. She turned me away twice while I was trying to mail a package, acted irritated when I asked a simple question, and even walked to the back to avoid assisting me. I’m 5 months pregnant, had already waited outside in the rain because they opened late, and still received no basic courtesy. Very unprofessional experience. I hope management addresses this.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 1223 Sutter Ave?
At the 1223 Sutter Ave Post Office, you can send mail, ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office and do they take passport photos?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need to schedule an appointment for passport services at this location?
Most passport services require an appointment scheduled through the USPS online scheduler, though limited walk-in hours may be available.
What are the operating hours for the Post Office at 1223 Sutter Ave?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Can I rent a PO Box at this location and how do I reserve one?
You can rent a PO Box here by applying online at the USPS website or in person at the Post Office with two forms of ID.
Are PO Boxes accessible after normal business hours?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary so please check locally.
What nearby public transportation can help me get to the United States Postal Service at 1223 Sutter Ave?
Euclid Avenue and Sutter Avenue transportation stops are nearby, offering convenient access when visiting the Post Office.
Are there grocery stores close to the Post Office for customers who want to shop before or after their visit?
Yes, nearby grocery stores include Key Food Supermarkets, Sutter convenience store, and 1290 Sutter Grocery, perfect for errands before or after visiting the Post Office.
What entertainment or dining options are close to this Post Office location?
Nearby entertainment and dining options include The Spot Caribbean cuisine restaurant and Triple Eye Entertainment for events and parties.
Is there a nearby money transfer service close to the United States Postal Service at 1223 Sutter Ave?
Yes, Western Union is located nearby for sending and receiving money transfers conveniently after postal visits.