United States Postal Service

1.9
297 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1200 51st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1200 51st St, Brooklyn, NY
11219, United States

Hours

Reviews

1.9
297 reviews
5 stars
43
4 stars
18
3 stars
10
2 stars
15
1 star
211

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful behavior from staff, with specific complaints about certain employees being disrespectful.

Service Speed

Customers frequently mentioned long wait times and slow service, often citing understaffing as a major issue.

Package Handling

There were numerous complaints about lost or mishandled packages, with some customers alleging theft or misdelivery.

Mixed Experiences

While many reviews were negative, some customers did report positive interactions with specific staff members who were helpful and efficient.
  • EM
    Ebmor Morrison
    Jan 2, 2026
    5.0
    Went after New Year's Day. It was a little busy. They were short staffed and someone was out to lunch. At least they informed the customers. Also the gentlemen who was cleaning the waiting area was polite and helping customers.
  • FS
    F L S
    Dec 16, 2025
    1.0
    Please stop sending packages to 11214 when they are already at the correct 11219 post office. Not the first time. I mean, I know 4 and 9 kind of look similar, but this does not make any sense. And now, instead of getting delivered yesterday, the package went to 11214 and now it is back at the distribution center. And I guess it will come back to 11219 again. And from there I hope they will deliver it and not send it again to 11214.
  • TC
    Taina Colon
    Dec 5, 2025
    1.0
    The worker “Privilege” needs to be fired. He is rude, disrespectful, and a menace. The postman doesn’t do his job either.
  • VG
    Vic Ge
    Dec 2, 2025
    1.0
    Only two people working on the windows there's five people ahead of me and it took 35 minutes for one of them to take care of me after they finish talking and making jokes with other customers just to tell me that the machine was not working and he did not want to take the box neither through the window so I had to go to another post office always have problems at this post office
  • VV
    vd853
    Oct 19, 2025
    1.0
    I'm so sick of this place. Just drop off 2 packages and they never got scanned. I cannot make a claim because they lost it before they even scanned it. I literally lost hundreds of dollars from those 2 packages. This is not the first time. It has happen multiple times throughout the years. I will never come back here again... I'm going to switch my business to UPS.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.