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United States Postal Service

1.9
(306 reviews)

Business Details

1200 51st St, Brooklyn, NY
11219, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1200 51st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1200 51st St, Brooklyn, NY
11219, United States

Hours

Reviews

1.9
306 reviews
5 stars
46
4 stars
18
3 stars
10
2 stars
15
1 star
217

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Long Wait Times

Numerous reviews mentioned excessively long wait times and slow service, often with only one or two clerks available.

Delivery Issues

Customers frequently experienced problems with mail delivery, including lost packages and incorrect deliveries.

Inconsistent Hours

Several reviews noted discrepancies between posted hours and actual operating hours, leading to customer frustration.

Mixed Experiences

While many reviews were negative, a few customers praised specific staff members for their helpfulness and professionalism.
  • CR
    C. Reich
    Feb 24, 2026
    1.0
    Absolute nightmare experience trying to renew my kids' passports here. The level of disrespect from the clerk was staggering. She was condescending, impatient, and beyond nasty to my family. I understand the post office is busy, but there is no excuse for that kind of hostility. It truly felt like she was trying to make the process as difficult as possible just because she could. If you want to be treated with basic human decency, do not come to this US Postal location. Truly an embarrassing representation of the USPS.
  • AV
    Anca Visan
    Feb 24, 2026
    1.0
    Maybe this time around w all the snow ... they can remove it wk 1 and put down some salt. It was atrocious to walk on the back end of the building. You know that area still belongs to you and the tiny icy walkway 2 wk later was a crying shame. Judging from all the cars and trucks in their parking lot they have plenty of workers to lend a hand.
  • AL
    avrom lukov
    Feb 1, 2026
    1.0
    Worst customer service at this location. They withheld my packages for no reason, never answered phones, app said open sundays I came in the winter cold and it’s closed😡😡
  • NN
    niso
    Jan 28, 2026
    1.0
    Why is the opening time at 9 AM. If there is no window clerk until like 10 AM???? Lugged a heavy package to the post office through the snow from my house to urgently send it - I am also on a time crunch. There is NOBODY. Not a single person here for the first 15 minutes of me being in the post office. 9:20 rolls around and a clerk comes to tell me that there is nobody for window service. At this point I am running late for work and I still have a huge heavy box with me because GOD FORBID I assume that the post office would be OPEN and ready for SERVICE when the post office SAYS it would be open and ready for service. Ridiculous. Wasted 40 damn minutes of my life. Had to leave without sending out my package. Never visiting this post office again. A complete disregard and lack of respect for people’s time.
  • LL
    lin
    Jan 25, 2026
    1.0
    This place is not even worth a single star. They never deliver our mail to our mailbox just throws it on the floor. And when we ask them about it they go completely MIA and now we haven’t received mail in a week. The carrier we tried to talk to pretend we didn’t even exist and kept walking and talking on her phone absolutely no sense of responsibility. Then there’s the office who has a horrible supervisor, we’ve been on this case for over a week and everytime we call she’s either never in office or she stands us up. Told us to “hold on a sec” and never comes back. Now they don’t even answer our calls or emails. This is so unprofessional and they are all super avoidant. We are just trying to fix the problem but they are making it worse. Terrible place overall this needs to be fixed.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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