United States Postal Service

1.7
354 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10201 Flatlands Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10201 Flatlands Ave, Brooklyn, NY
11236, United States

Hours

Reviews

1.7
354 reviews
5 stars
41
4 stars
11
3 stars
10
2 stars
23
1 star
269

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Delivery Issues

Many customers reported consistent problems with package deliveries, including lost packages, incorrect deliveries, and failure to deliver despite tracking showing otherwise.

Long Wait Times

Customers frequently mentioned long lines and slow service, indicating a lack of adequate staffing to handle the volume of customers.

Theft Concerns

Several reviews raised serious concerns about potential theft by employees, with claims of packages going missing or being delivered to the wrong addresses.
  • RR
    Robsie Refuse
    Dec 26, 2025
    1.0
    Customer service is bad
  • RB
    Ronnie Bush
    Dec 4, 2025
    5.0
    Great attitude
  • SS
    Shane
    Nov 28, 2025
    1.0
    During a delivery of mails and packages today, the mailman decided to take his anger out on packages. If I could upload videos, I would. While delivering mail to my mom’s home, the RING camera captured just how disgruntled this man was. When a package seemingly slip from the pile off his hands, his careless handling of the packages he placed on the ledge led to them wobbling. So instead of carefully securing them, he decides to YEET them (for a lack of better words). These are small packages being delivered during the holidays. Sir, you well that there will be an influx of packages. To take it out on people’s hard earned monies for only for you to mishandle them while doing a job THAT NO ONE forced you to apply for is beyond me. USPS (Canarsie), come get your man.
  • CC
    Cy Clone
    Oct 19, 2025
    4.0
    they do try hard- sometimes there is a long line though
  • TT
    Tanya Thomas-Barrow
    Oct 2, 2025
    1.0
    They are rude and never willing to help. Lines are very long and they are slow to task. This is why I pay extra to ship at UPS.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.