United States Postal Service

2.0
376 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 66 Meserole Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
66 Meserole Ave, Brooklyn, NY
11222, United States

Hours

Reviews

2.0
376 reviews
5 stars
60
4 stars
25
3 stars
15
2 stars
21
1 star
255

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlight the staff's rudeness and unhelpfulness, with many customers reporting negative interactions and a lack of basic customer service.

Service Reliability

Customers frequently express frustration with unreliable service, including lost packages, delayed deliveries, and inconsistent handling of mail.

Mixed Experiences

While many reviews are negative, some customers report positive experiences, particularly regarding passport appointments and specific staff members who were helpful.

Facility Issues

Several reviews mention problems with the physical location, including cleanliness, broken self-service machines, and inadequate signage for package drop-offs.

Customer Service

Overall, the customer service is perceived as poor, with many customers feeling dismissed or treated rudely by staff.
  • EB
    Eleanor Boyer
    Oct 31, 2025
    1.0
    Woman at the counter refused to help me even though there was no one waiting and a line for the automatic machine. She sat there eating lunch doing nothing
  • FZ
    Fabiana Zappala
    Oct 15, 2025
    1.0
    Expect zero help from people working here. Look up instructions for what you need online before going AND BRING A PEN!
  • MJ
    May Jabado
    Oct 15, 2025
    1.0
    Incredibly rude service, won’t even listen to you before cutting you off
  • KT
    Kyle Theed
    Oct 6, 2025
    1.0
    This place has the most rudest women behind the counter, attitude for everything you ask for. Won’t use the Intercom and can’t be bothered to look up from their phones. They need to seriously review their employees
  • GI
    Galina I
    Sep 25, 2025
    2.0
    Dropped off my package on 9/23 around 1:30pm and when I checked tracking, it didn’t show as accepted by USPS until 9/25 at 4pm. Basically, it just sat there for 2 days with no movement. Really frustrating.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.