United States Postal Service

2.2
291 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8801 5th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8801 5th Ave, Brooklyn, NY
11209, United States

Hours

Reviews

2.2
291 reviews
5 stars
57
4 stars
19
3 stars
19
2 stars
15
1 star
181

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, leading to a consistently negative customer experience.

Staffing Issues

Many customers reported long wait times and inadequate staffing, resulting in poor service and frustration.

Package Handling

There are frequent complaints about lost packages and mishandling of deliveries, causing significant inconvenience to customers.

Mixed Experiences

While some customers reported positive interactions with specific employees, these instances were overshadowed by the overall negative sentiment.

Facility Conditions

The post office is described as understaffed and lacking necessary supplies, contributing to inefficiencies and customer dissatisfaction.
  • MC
    Mariangeli Cruz
    Oct 25, 2025
    1.0
    Shitty service and attitude from Dark skin lady with dreads.Daniel was great tho
  • TO
    Tania Torres Orellana
    Oct 23, 2025
    5.0
    Brooklyn and Sunset Park great places and people.
  • MS
    M. Sleem
    Oct 11, 2025
    1.0
    The rudeness of so much of the staff here, witnessing the disrespect customer after customer. I mailed one letter and they couldn’t have acted like it was a bigger inconvenience to purchase some stamps. Good lord what happened to a little pride in your work. Lazy, slow practice.
  • JB
    jerry bling
    Oct 11, 2025
    1.0
    This girl that works Saturday in morning time have the the nastiest attitude so mean no customer service whatsoever she needs more training are maybe she doesn't like her job 😑
  • LL
    luisarelis1
    Oct 6, 2025
    1.0
    I'll give it a zero star rating if I can. The employees at this post office are extremely impolite and unprofessional. My dad's passport needed to be renewed, so I scheduled an appointment even though it wasn't required. However, the woman there was extremely impolite and hardly helpful. They talk badly to customers and treat people like animals. DONT WASTE YOUR TIME GOING HERE! Customer service here is horrible

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.