United States Postal Service

2.2
295 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8801 5th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8801 5th Ave, Brooklyn, NY
11209, United States

Hours

Reviews

2.2
295 reviews
5 stars
60
4 stars
19
3 stars
19
2 stars
15
1 star
182

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted extremely rude and unprofessional behavior from staff, with several customers expressing frustration over the lack of assistance and respect.

Wait Times

Numerous customers reported long wait times and inefficiencies, particularly during passport services and package pickups.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned towards dissatisfaction with service quality.

Delivery Issues

Several complaints were made regarding lost packages and poor delivery practices, including failure to deliver items as promised.
  • YB
    yehuda biller
    Dec 21, 2025
    5.0
    I had a very pleasant experience doing my passports here . There was hardly any wait and the woman at window 5 was very knowledgeable and helpful. The first passport arrived in less than 2 weeks. Highly recommended !
  • SS
    Sam
    Dec 14, 2025
    1.0
    Terrible service long wait time and no mangers to do anything! Incompetent
  • YT
    Yevgeniy Tolstihin
    Dec 2, 2025
    5.0
    Daniel was very helpful; good location.
  • MC
    Mariangeli Cruz
    Oct 25, 2025
    1.0
    Shitty service and attitude from Dark skin lady with dreads.Daniel was great tho
  • TO
    Tania Torres Orellana
    Oct 23, 2025
    5.0
    Brooklyn and Sunset Park great places and people.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.