United States Postal Service

1.9
453 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 86 Wyckoff Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
86 Wyckoff Ave, Brooklyn, NY
11237, United States

Hours

Reviews

1.9
453 reviews
5 stars
76
4 stars
26
3 stars
15
2 stars
12
1 star
324

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

While many customers noted that the staff were friendly and helpful, there were numerous complaints about rudeness and unprofessional behavior from some employees.

Long Wait Times

A significant number of reviews highlighted chronic understaffing leading to excessively long wait times, often exceeding an hour, with only one or two windows open.

Passport Services

Customers expressed frustration with the passport service, citing missed appointments, late arrivals of agents, and overall disorganization.

Customer Service Issues

Several reviews mentioned poor customer service experiences, including miscommunication, lack of accountability, and rude interactions.

Facility Conditions

The post office was described as dirty and poorly maintained, contributing to a negative customer experience.
  • SB
    Sam B
    2 days ago
    1.0
    The lines are long, the workers are rude and nasty. Anything government run is terrible.
  • JV
    Julio Vazquez
    Jan 3, 2026
    5.0
    100x100 recomendable para sacar pasaportes muy buena atención y muy amable el trabajador sabe tratar a la gente es un Latino de pocos post offices este me gustó MICHAEL 👍
  • WG
    wiktoria gasiewska
    Dec 26, 2025
    1.0
    appointments start at 9am and lady still hasn’t came it’s been two hours. families waiting for passports and no one ever came back to me about this. staff is crazy rude with no manners and just throws boxes.
  • HH
    Hammer Heart
    Dec 23, 2025
    1.0
    Horrible. Came here for passport twice. Waited 40 minutes past my appointment time the first time and had to go to work. Rescheduled for a different day and waited an hour only to find the passport agent didn’t show up for work. Extremely unprofessional on the highest level, i don’t appreciate my time being wasted, especially twice. This location sucks.
  • LI
    Long Island
    Dec 17, 2025
    1.0
    Crazy lady very nasty 🤮 don’t go there

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.