United States Postal Service

1.9
364 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 419 McDonald Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
419 McDonald Ave, Brooklyn, NY
11218, United States

Hours

Reviews

1.9
364 reviews
5 stars
63
4 stars
13
3 stars
9
2 stars
18
1 star
261

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported extremely slow service, long wait times, and unhelpful staff, with some describing the service as incompetent and rude.

Staff Attitude

Numerous reviews highlighted a lack of professionalism and respect from employees, with many customers feeling disrespected and poorly treated.

Package Handling

There are frequent complaints about lost or mishandled packages, with customers expressing concerns about theft and poor tracking.

Mixed Experiences

While some customers reported positive experiences with helpful staff, these were often overshadowed by the overall negative feedback regarding service and staff behavior.

Facility Issues

Several reviews mentioned cleanliness issues and inadequate facilities, such as running out of basic supplies like stamps.
  • MD
    Molly Dobkin
    2 days ago
    1.0
    I asked the teller what stamps they had for sale. He said, “I’m sorry, I don’t have any stamps.” At the post office. I didn’t even bother to question it, because this is a notoriously bad post office.
  • LC
    Louise Castellano
    Nov 15, 2025
    1.0
    After my experience today, maybe privatizing the USPS is the way to go. Time to pay for a UPS P.O. Box. I’d rather spend money than rely on this post office.
  • BS
    Bair Saganov
    Nov 5, 2025
    1.0
    Terrible service — I’ve never experienced anything like it in my life. I approached the service window, and not only was the employee not working but chatting with his friend, he also couldn’t understand the document I brought to open a box. Failing to do his job, he told me I had to wait until he was ready to call me because he was talking to his buddy. There wasn’t a single person in line. Absolutely incompetent.
  • LS
    Lev S.
    Oct 8, 2025
    1.0
    Postmen don't care about your package. They leave a non-existent note in an unsafe location, and you'll have to go to the post office to pick it up.
  • LJ
    Luka Japaridze
    Sep 24, 2025
    1.0
    This post office is characterized by very poor service. After waiting for 35 minutes, clerk number 30 finally showed up at the counter, by which time a long line had already formed in the hall. The clerk refused to accept cash for sending a letter, saying “I don’t serve cash, only debit cards,” and even refused credit cards. He told me to leave and come back with a card. He did not redirect me to another clerk, even though that one was accepting cash as usual. They didn’t even have a single pen available. It is a disgraceful office, with disgraceful employees who could barely hide their joy at having an excuse to turn me away. Hopefully, the post office will switch entirely to electronic service. And they should also dismiss the targeted hire employees, who clearly have no desire to work in the first place.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.