United States Postal Service

1.9
374 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 419 McDonald Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
419 McDonald Ave, Brooklyn, NY
11218, United States

Hours

Reviews

1.9
374 reviews
5 stars
63
4 stars
13
3 stars
9
2 stars
19
1 star
270

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight consistently poor service, with staff being described as rude, unhelpful, and slow.

Staff Competence

Many customers express frustration over the lack of training and professionalism among employees, leading to mistakes and inefficiencies.

Wait Times

Customers frequently report long wait times, often exceeding 30 minutes, due to insufficient staffing and slow service.

Cleanliness

Several reviews mention unsanitary conditions within the post office, including reports of pests.

Mixed Experiences

While many reviews are negative, a few customers report positive experiences with helpful staff, indicating some variability in service.
  • LA
    Ludovik A
    Dec 26, 2025
    1.0
    The staff is 100% dei hires
  • MA
    Mohammed Alfaqih
    Dec 23, 2025
    1.0
    One worker doing the job very slowly…
  • RA
    Ruben Altamirano
    Dec 18, 2025
    1.0
    Terrible service people are lazy,rude …. Dirty place
  • FF
    Fariha
    Dec 16, 2025
    1.0
    Someone needs to come and check this post office. Service is horrible, staff horrible. What the point of having this post office if people have to wait in line for one hour or more. Terrible!
  • HR
    H. Rashel
    Dec 3, 2025
    1.0
    This post office is one of the worst in the United States. The window clerk has no common sense. They are not responsible. They do not show any training in customer care or time management. There is no sign of any supervisor. I went at 8.30 am. The official opening time is 9 am. Nobody came to the window. Everyone waited in line. They kept talking inside until 10.56 am. We waited. They did not care. It felt like service in a country with no standards. No care. No responsibility. No respect. Very bad behavior. Very slow clerks.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.