United States Postal Service

1.7
235 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 344 Avenue U to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
344 Avenue U, Brooklyn, NY
11223, United States

Hours

Reviews

1.7
235 reviews
5 stars
31
4 stars
8
3 stars
1
2 stars
8
1 star
187

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Delivery Issues

Many customers reported problems with package deliveries, including lost mail, incorrect deliveries, and failure to honor redelivery requests.

Staffing Problems

Several reviews mentioned understaffing and slow service, with long wait times and inadequate personnel to handle customer needs.

Mixed Experiences

While many customers had negative experiences, a few noted instances of helpful staff and efficient service, indicating inconsistency in service quality.

Facility Conditions

Customers expressed dissatisfaction with the cleanliness and organization of the post office, describing it as dirty and chaotic.
  • VA
    Vusala Aljanli
    Nov 13, 2025
    1.0
    I came to pick up my order and waited 20 minutes where is order pick up window after 20 minutes one is worker said that window is not working I have questions why you put sigin ORDER pick up here???? And the didn’t help me 👎🏻
  • YL
    Yevhenii lukashenko
    Oct 21, 2025
    1.0
    Terrible service !!
  • DD
    Dj
    Oct 17, 2025
    1.0
    This is the worse post office in the neighborhood there mailman are lazy and unprofessional to the fullest..the supervisor is good for nothing is this how our tax dollars going to waste no type of discipline is given to there mailman for being unprofessional...now its time for investigation to start up on this post office I do believe they are stealing mail ...I have call a number of times about my mail being put in other neighbors mail boxes I have talk to the supervisor and everytime I will fix the issue never ever was it fix just got worser..my mail has been opened from my neighbors not realizing it was mine..not there fault...mailman fault..my mailbox clearly have a yellow sticky with name had to do this cause the way they are messing up..ALSO ARE THEY THE MAILMAN NOT REALIZING WE HAVE VIDEO CAMERAS THESE DAYS THE TRUTH IS RIGHT THERE...THAT WHOLE POST OFFICE NEEDS TO BE PUT UNDER INVESTIGATION FOR TEMPTING WITH MAIL...THEY ALSO NEED A NEW SUPERVISOR WHO AIN'T SCARE TO PUT THERE FOOT DOWN....NOW I WILL GATHERED ALL MY VIDEOS AND HOPEFULLY THE RIGHT PEOPLE WILL PUT A STOP TO THIS...OR MY NEXT STEP WILL BE GETTING THE NEWS INVOLVED...I GAVE THE SUPERVISOR MANY CHANCES..PLEAS PEOPLE IF YOU ARE HAVING ISSUES please contect the postal inspector...please lets put a stop to it...SO I AM WALKING HOME AND A MAIL LADY IS IN FRONT OF ME TALKING ABOUT SHE IS SICK PLEASE BE THERE I SM ALMOST THERE..SHE STARTS WALKING FASTER SHE GOES BY EAST 2ND STREET WHERE I LIVE AND CAR PULLS UP SHE LEAVES MAIL THERE ALMOST ROLL AWAY GUY HANDS HER SOMETHING SHE GIVES MONEY SHE TURNS AWAY AND SHE TRIP WHAT COMES OUT HER HAND A PLASTIC BAG WITH WHITE POWDER....ONLY 2 THINGS IT CAN BE.....NOW I KNOW WHY OUR MAIL ON THIS BLOCK IS SO MESS UP....LISTEN PEOPLE HAVE PROBLEMS NOT LOOKING DOWN....BUT NOW I UNDERSTAND WHY THE MAIL IS SOOOO SCREW UP .....ITS STILL AIN'T ACCEPTABLE...I HOPE SHE GETS HELP SHE NEEDS.....THIS IS NOT RIGHT CAUSE SHE CAN STEAL MAIL AND SELL IT TO PEOPLE....WOW WIW WOW....
  • AA
    Ana
    Sep 25, 2025
    5.0
    Everything went very well
  • SA
    Shakira Akramova
    Aug 23, 2025
    1.0
    Terrible customer service!! Not responding to questions ignoring & ready to call other customer

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.