United States Postal Service

2.4
148 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 615 Clinton St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
615 Clinton St, Brooklyn, NY
11231, United States

Hours

Reviews

2.4
148 reviews
5 stars
39
4 stars
9
3 stars
5
2 stars
8
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly during passport services.

Delivery Issues

Numerous complaints about missed deliveries, packages marked as delivered but not received, and frequent delivery errors.

Staff Attitude

Mixed reviews on staff demeanor; while some found them courteous, others reported rudeness and unprofessional behavior.

Operational Problems

Frequent mentions of long wait times, disorganization, and inadequate staffing during busy hours.

Package Handling

Several customers reported issues with lost or mishandled packages, leading to frustration and distrust in the service.
  • EH
    Eddy Han
    Nov 12, 2025
    5.0
    Rob was very informative , kind, and patient with my urgent deliverable. The place looks run down and the area doesn’t seem the nicest, but the staff is kind.
  • HC
    hannah cash
    Oct 15, 2025
    5.0
    The gentleman working there this afternoon was so nice, patient, and kind. Really easy passport service, I would highly recommend.
  • AA
    Amallie Andrews
    Jul 14, 2025
    5.0
    Thank you. I was in and out in minutes. The young man that helped me was personable and very efficient.
  • BZ
    basimah zafar
    Aug 1, 2019
    1.0
    Don't do work, don't deliver mail or packages. Won't look for packages. Message to the Head Post Office. Close this one first. Thank you. B. Zafar
  • CR
    Courtney Robinson
    Mar 27, 2017
    1.0
    DO NOT TAKE ANYTHING HERE EVER. They STEAL. I've had my mother and my brother mail me two separate packages over the course of a year and the boxes had been reopened and packaged horribly and carelessly with regular clear packaging tape. How do they get away with this I'm not sure but twice I've received packages with missing content and I'm sure it's was missing long before it made it to its destination here in Atlanta GA. If you can save yourself the anger and frustration do not ever walk into this location. Clearly they aren't making enough money. Someone will be wearing my work clothes that I worked so hard to buy. Other ppl have clearly stated the same things that I have about missing packages and theft and fake attempts at delivering your packages. Maybe it's because this location is in a lower income neighborhood so they assume everyone is a joke and that you don't need the things that are sent to you but I wouldn't trust this location at ALL if I were you. How this happens two times coming from the same USPS location to two separate locations I've been addressed to in another city is pretty baffling and embarrassing that they even will still mail your packages looking dented and damaged. The first time this happened to me there was nothing not a damn thing in the box and the box LOOKED open and the idiot driver mailed an empty box to my house and left it on my porch. UPS AND FED EX are bad but they aren't despicable. I'll never do business that I have to pay for with USPS again! If I could give 0 stars I would. Not only was items taken out of my box I received items that my brother never even mailed to me which further proves that they steal and will have the nerve to send you items that don't belong to you. My brother mailed me clothes that I bought and I received items that he never even placed in the box and he advised that there was also brown packing tape on my box and that's not the case for the box itself. It's damaged and has clear packing tape on it that was taped as if they had to rush and steal my items to keep it coming on track as scheduled.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.