Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5909 in Brooklyn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Dean & Pacific Streets.
Details
- DeliveryNot available
Location
Hours
Reviews
3.2
204 reviews
5 stars
99
4 stars
9
3 stars
6
2 stars
10
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for rudeness and poor treatment of customers.
Efficiency
The store is often noted for its efficiency during busy times, with some employees managing to assist multiple customers quickly, though there are complaints about inconsistent opening hours and long wait times.
Pricing
Many customers express dissatisfaction with the pricing of services and materials, feeling that charges for basic items like tape are excessive.
Store Management
There are concerns regarding the management and staff training, with reports of rude behavior from some employees and a lack of accountability for service issues.
Cleanliness and Organization
The store is generally described as clean and organized, contributing positively to the customer experience.
- CCcc4 days ago1.0Rude cashiers, terrible customer service. Yelling for absolutely no reason and slamming packages down. Unpleasant experience on numerous occasions
- KBKatharina BellerNov 6, 20251.0I’m currently working as an au pair in nyc and I’m experiencing a lot of new things - including figuring out how to return a package here. Unfortunately, the customer service at the store was so rude that I left in tears because of how condescending the employee was. Sadly, I don’t know his name - otherwise, I would mention it publicly. I even asked him to explain what I did wrong so I could do it right next time, but he completely ignored me. The people in line behind me actually comforted me and apologized for his behavior, which was really kind of them. But this kind of behavior isn’t okay. I truly hope he doesn’t take his frustration out on other innocent people in the future. I work with kids, and even on bad days, I would never take my frustration out on them.
- JHJ. HNov 4, 20255.0Great job and efficient.
- VLVerdell LeocadioOct 25, 20255.0Hello I came to store return Amazon package Narbele was so helpful and polite
- JPJenna Richards PreziosiOct 25, 20255.0Everyone who works here is so friendly and helpful. I have been coming here for years and always find it to be a very pleasant experience!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Brooklyn offer?
The UPS Store offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, passport/photo ID services, computer access, and small business services.
What are the operating hours of The UPS Store #5909?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Is The UPS Store open on Sundays and holidays?
Yes, it is open on Sundays from 11:00 AM to 5:00 PM. Holiday hours vary; for example, the store is closed on November 27, 2025, and December 25, 2025. Please check their website for the latest holiday hours.
Which payment methods are accepted at The UPS Store?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store offer mailbox rental services?
Yes, mailbox rentals and service are available at this location for mail and package handling.
How can I contact The UPS Store #5909?
You can reach them by phone at +1 718-254-0392 or email at store5909@theupsstore.com.
Are there any language options available at The UPS Store?
Yes, the store provides services in English, Russian, and Hebrew.
What popular places are near The UPS Store that I could visit?
Nearby you can visit BookCourt bookstore and enjoy browsing books, or grab a coffee at Starbucks or Maman cafe before or after your visit.
Is there a convenient ATM nearby The UPS Store?
Yes, there are Santander Bank ATMs and a LibertyX Bitcoin ATM close to the store for your banking needs.
Can I find other office or printing-related services near The UPS Store?
Yes, Team First Inc., a community center offering printing services, and Jacmel Enterprise Inc., an IT and computer repair company, are nearby and could be useful for complementary services.