The UPS Store

3.9
403 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6581 in Brooklyn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
1080 Bergen St, Brooklyn, NY
11216, United States

Hours

Reviews

3.9
403 reviews
5 stars
263
4 stars
24
3 stars
8
2 stars
20
1 star
88

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Feedback is mixed regarding staff attitude, with some praising their friendliness and professionalism, while others report rudeness and disrespect.

Service Efficiency

Many customers appreciate the quick and efficient service, especially during busy times, although some experienced delays and issues with package handling.

Customer Experience

While some customers have had positive experiences and commend the helpfulness of the staff, others have reported negative interactions and dissatisfaction with service.

Management Issues

Several reviews mention problems with management, including complaints about the owner’s attitude and handling of customer concerns.

Pricing Concerns

Customers expressed frustration over perceived high prices for services and materials, such as printing and packaging supplies.
  • IR
    Ishena Robinson
    1 day ago
    2.0
    Two of the male workers here are surly, unwelcoming, and unresponsive (even to a single word, like “hi.”). They behave as if it is an unbearable annoyance and bother to do the job that they applied for. I even walked up on one smoking a joint outside the store, and yet when he went behind the front desk it was clear the weed did not improve his disposition one bit. I’m beginning to dread having to go here to pick up deliveries that I missed. I often leave with a bad taste in my mouth. Conversely, I’ve been in the store when it was all women working, and while they were brisk and business-like, they were still courteous. Courtesy is the bare minimum that a customer should be able to expect at a business providing a service to members of the public.
  • DH
    Dona Elena Hatcher
    5 days ago
    5.0
    Unbelievably small, inadequate space for a UPS store in a densely populated area. However, I have never had such polite, professional, speedy service from young workers anywhere! 👏🏾I really appreciated that along with very patient & friendly customers.
  • CJ
    C Jones
    Nov 12, 2025
    5.0
    Got in and out. Great service for my Notary.
  • SS
    samriddhi sharma
    Nov 11, 2025
    5.0
    I’ve been coming to this UPS store for years, and the owner and staff are always patient, kind, and professional even under pressure. Everyone is super nice and the store has a very family like vibe. They handle huge volumes of packages daily with a great attitude.
  • MS
    Michael Slaven
    Nov 4, 2025
    2.0
    i just got lectured for not using the self scanner and then the employee decided to make derogatory remarks about my education? And honestly every time I have to go here I leave feeling stressed. I wish I had other options in the neighborhood for Amazon returns but unfortunately I don't. If you have other options, use them. 2 stars because the owner has been otherwise pleasant the couple of times I've interacted with her.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 6:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6581 in Brooklyn offer?

The UPS Store #6581 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, professional printing services, and passport/photo ID services.