Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5526 in Brooklyn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 7th Ave & Flatbush Between Park Pl And Prospect Pl.
Details
- DeliveryNot available
Location
Hours
Reviews
2.4
223 reviews
5 stars
61
4 stars
15
3 stars
5
2 stars
17
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; some employees are praised for being friendly and helpful, while others are criticized for being rude and unprofessional.
Long Wait Times
Many customers reported consistently long wait times, often exacerbated by understaffing and disorganization.
Store Condition
The store is frequently described as messy and overcrowded, leading to a negative impression of the overall environment.
Management Issues
Several reviews indicate poor management practices, including inadequate staffing and failure to address customer complaints effectively.
- FEFifero Ec2 days ago1.0I gave the manager a cell phone and two iPhone chargers to be sent by courier, and he only put the cell phone in the envelope. He didn't register the chargers and said they were lost and it wasn't his fault.
- MLMark Laurance6 days ago1.0This store often is not open at its advertised hours, which is disrespectful to its customers who have to waste their time either returning at a different time or carrying their packages around to other locations. How hard is it to show up at the time you advertise you will open?
- DWDavid WeberJan 3, 20265.0Friendly, professional, and helpful staff. What would our neighborhood do without Camille?? These silly shipping boxes have become such a big part of our lives and she (and the rest of her team) always handle with care. Respect 🙏
- MMMDec 21, 20255.0I can’t comprehend why this store has received such low ratings! I’ve visited 2-3 times and have consistently experienced positive interactions. While there may be a line, they manage it effectively and are both friendly and attentive. Every customer receives dedicated time and care, making the wait worthwhile—honestly, the wait isn’t that long, especially considering how common lines are these days. If you're in a hurry, it’s best to avoid stopping by, as you might need to queue. It's a small store filled with boxes and staffed by 3-4 hardworking individuals. The manager is wonderful, and her team is just as lovely. For me, it’s a solid FIVE STARS!
- EEEva EvansDec 5, 20251.0On 26 November 2025, I was verbally abused & threatened by employee Todd Singleton. It was Thanksgiving Eve and the line was extremely long. He was dealing with a customer, making small talk for an absurd amount of time, completely ignoring the line. Everyone on the line was complaining but I am the only one that spoke up. Todd then spoke to me in an incredibly inappropriate and unprofessional manner, including naming his hometown city and they do to people like me. I am going to file a police report, as I do not take threats lightly. He would have never spoken to me like that if I were a man or if I were White. A customer stayed behind as a witness to back up my side, when I complained to the manager.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #5526 in Brooklyn offer?
The UPS Store #5526 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and computer access.
What are the opening hours of The UPS Store #5526?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturdays from 10:00 AM to 5:00 PM, and closed on Sundays.
Is The UPS Store #5526 open on public holidays?
The store is closed on some holidays like November 27, 2025, December 25, 2025, December 31, 2025, January 1, 2026, and January 19, 2026, but open on others such as November 11 and November 28, 2025.
What payment options are accepted at The UPS Store #5526?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store #5526 located?
It is located at 315 Flatbush Ave, Brooklyn, NY 11217, between Park Pl and Prospect Pl near 7th Ave.
Can I email The UPS Store #5526 for inquiries or support?
Yes, you can contact them via email at store5526@theupsstore.com.
What nearby services can customers find near The UPS Store #5526?
Nearby customers can find Nelson S.Howe's medical offices, Erica Sullivan Properties for real estate assistance, and Brooklyn USA Basketball for sports activities.
Are there community service organizations close to The UPS Store #5526?
Yes, nearby community services include the Zeta Phi Beta Sorority - Sigma Kappa Zeta Chapter and Elsie Management theater organization.
What entertainment or event planning options are near The UPS Store #5526?
Ultra Events & Staffing, an event planning and amusement service provider, is located nearby for those interested in activities or events.
Does The UPS Store #5526 offer any special deals?
Yes, they have special offers and coupons available to help customers save big.