The UPS Store

3.6
182 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5546 in Brooklyn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 3rd Ave Corner Of 71st St..

Details

  • DeliveryNot available

Location

The UPS Store
7105 3rd Ave, Brooklyn, NY
11209, United States

Hours

Reviews

3.6
182 reviews
5 stars
106
4 stars
8
3 stars
8
2 stars
3
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for rudeness and unprofessional behavior.

Efficiency

Customers appreciate the quick service at times, but many report issues with long wait times and the store not opening on time.

Package Handling

There are serious concerns about package theft and mishandling, with multiple reports of items going missing or being delivered in poor condition.

Staff Attitude

Several reviews highlight a negative atmosphere due to staff attitudes, with complaints about condescension and lack of respect towards customers.

Notary Services

There are complaints regarding the availability and reliability of notary services, with instances of employees being unhelpful or misinformed.
  • CB
    Campbell Biemiller
    Nov 26, 2025
    1.0
    Worst UPS location ever. Someone stole the contents of my package being sent to my mother and delivered the empty bag opened. (Note too that the process was not very efficient on their end.) They even stole the handwritten note. I called the store as corporate UPS told me to do, and they said they would refund me if I filed a claim with them. It has been over a month and I have heard nothing after countless tries. They never filed the claim as they were supposed to. Really upset about this and they won’t do anything. Not to mention it was stolen to begin with!!!!
  • SD
    Skanliux Duque
    Nov 25, 2025
    5.0
    Here they treat you with care, is an small Ups but with great team, I recommend it. Come here every time you need copies or send a package.
  • OC
    Olga Cre
    Nov 23, 2025
    5.0
    The Customer service is very profesional, easy guiding through the process, and carefully managing the customers.
  • AM
    Alexander Messina
    Nov 9, 2025
    5.0
    I had an incredible experience at the UPS Store thanks to Muhammad, the manager. We came in trying to return a couch — not exactly the easiest item to ship — and none of the boxes were the right size. Instead of turning us away, Muhammad took full control and got creative. He literally built a custom box himself to make it work perfectly. He was calm, professional, and went above and beyond to help us out. You can tell he truly cares about his customers. Muhammad is an amazing manager and person — UPS is lucky to have him!
  • FA
    Fatima Alwadi
    Nov 4, 2025
    5.0
    I would just like to share what I witnessed today . I am in the UPS store on line and a woman comes in and goes straight to this young man whose name was Mohammed . She expressed she wanted to print something and she’s sent it to the store email and the young man very kindly was trying to assist her but he told her he did not receive her email and can assist her with sending it again . This woman became so enraged and so disgusting and was personally attacking him . She was mocking his religion, bringing up that she’s a United States citizen and she should get special treatment for it and was acting like a crazy woman. The young man acted calm and peaceful and was trying to help her still but she was not cooperative and it is not acceptable that he was treated like that . As a Muslim woman of the bay ridge community it is disgusting that this kind of thing still happens .

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Brooklyn?

The UPS Store #5546 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.