Location.com logo
Brand Certified

The UPS Store

2.4
(132 reviews)

Business Details

400 Jay St, Brooklyn, NY
11201, United States
(929) 397-0391
https://locations.theupsstore.com/ny/brooklyn/400-jay-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7009 in Brooklyn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
400 Jay St, Brooklyn, NY
11201, United States

Hours

Reviews

2.4
132 reviews
5 stars
38
4 stars
6
3 stars
6
2 stars
4
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers report friendly and helpful service, while others describe rudeness and dismissive attitudes.

Operational Issues

Numerous complaints about the store not opening on time and long wait times due to insufficient staffing.

Pricing Concerns

Customers express dissatisfaction with high fees for printing and other services, feeling they are being overcharged.

Lost Packages

Several reviews mention issues with lost packages and poor handling of returns, leading to customer frustration.
  • OH
    Onteria Hill
    Feb 9, 2026
    1.0
    If I could give this store no stars, I would. I made the biggest mistake sending my things from here. It's been a week and my package is still in the same location, being marked as "lost"now. The employee with dreads is rude as hell and not a care in the world is given about the detriment customers go through when they're contacted to assists per UPS orders. AVOID THIS STORE AT ALL COSTS.
  • IT
    irina taurene
    Dec 8, 2025
    5.0
    Staff is very friendly and working fast
  • ZM
    Zev Minsky-Primus
    Nov 17, 2025
    5.0
    not sure why this place has bad reviews--the workers I've interacted with have always been really nice + helpful
  • WP
    Woobin Park
    Nov 14, 2025
    5.0
    I think this location should have amazon return machine
  • MW
    Max Wu
    Nov 12, 2025
    1.0
    Bullshit printing fees, it’s technically 25 cents, but it costs $3.5 to “rent” the computer to print. Everyone can read, but it’s pretty scummy to separate the two so customers don’t register the fee. They also make it pre authorized to make sure u pay instead of showing the final amount afterwards for paying. The fact that they already claim they cannot issue a refund is pretty clear to me that the owner knows people have been mislead before and won’t fix it. It’s also great that it’s separate from UPS, makes the charge back easier.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: