The UPS Store

2.4
130 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7009 in Brooklyn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
400 Jay St, Brooklyn, NY
11201, United States

Hours

Reviews

2.4
130 reviews
5 stars
38
4 stars
5
3 stars
6
2 stars
4
1 star
77

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; some report friendly and helpful service, while others describe rudeness and dismissive behavior.

Service Efficiency

Many customers noted slow service and long wait times, often due to insufficient staffing, leading to frustration.

Operational Issues

Frequent complaints about the store not opening on time and inconsistent availability of services, such as printing and notary.

Pricing Concerns

Customers expressed dissatisfaction with high fees for services, particularly printing and handling charges.

Package Handling

Several reviews mention issues with package handling, including lost packages and lack of proper scanning upon drop-off.
  • IT
    irina taurene
    Dec 8, 2025
    5.0
    Staff is very friendly and working fast
  • ZM
    Zev Minsky-Primus
    Nov 17, 2025
    5.0
    not sure why this place has bad reviews--the workers I've interacted with have always been really nice + helpful
  • WP
    Woobin Park
    Nov 14, 2025
    5.0
    I think this location should have amazon return machine
  • MW
    Max Wu
    Nov 12, 2025
    1.0
    Bullshit printing fees, it’s technically 25 cents, but it costs $3.5 to “rent” the computer to print. Everyone can read, but it’s pretty scummy to separate the two so customers don’t register the fee. They also make it pre authorized to make sure u pay instead of showing the final amount afterwards for paying. The fact that they already claim they cannot issue a refund is pretty clear to me that the owner knows people have been mislead before and won’t fix it. It’s also great that it’s separate from UPS, makes the charge back easier.
  • RE
    Rachel Elwell
    Oct 7, 2025
    2.0
    Get a printer! This is the UPS store! Hardly anyone in NYC has a printer, especially in this area. Get it together, it’s 2025.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #7009 in Brooklyn offer?

The UPS Store #7009 provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

What are the operating hours of The UPS Store #7009?

The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturdays from 11:00 AM to 5:00 PM, and closed on Sundays.