With a focus on the community of small businesses and consumers, Staples in Brooklyn, NY provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or disrespectful.
Long Wait Times
Numerous reviews highlighted excessively long wait times for services, particularly for Amazon returns, often due to insufficient staffing.
Mixed Experiences
While some customers praised the helpfulness of certain employees, many others expressed frustration with the inconsistency in service quality.
Store Conditions
Several reviews mentioned the store's cleanliness and organization, but others noted issues such as outdated facilities and unpleasant odors.
Management Issues
Customers expressed dissatisfaction with management's responsiveness to complaints and the overall work environment, suggesting a need for better staff training.
SC
shadab chow
6 days ago
1.0
Every other Staples I’ve visited provides tape for customers, but this one suddenly “stopped offering it.” What’s the point of an office supply store if you can’t even finish basic office tasks? They tried to make me buy a roll of tape just to seal one single package — and the cheapest option was over $10.
Ridiculous policy, terrible service. Won’t be coming back.
AM
Alex Makarova
Nov 9, 2025
1.0
Worst place for Amazon returns. The line is out the door every day. No one is in this store for staples products, maybe have other staff assist the actual reason ppl come in here (which may have something to do w the fact that every product is at least $5 more here v on Amazon). The holiday season is here and u have such an understaffed returns section, it’s not worth it to ever step foot in here again.
DD
Djasur Djamolov
Nov 7, 2025
1.0
Terrible customer service, I have never seen such a rude lady in my life, I am talking about Mexican lady with long hair who works at printing section. You chose to work in this place, so do your job in a proper way. I don't recommend this place at all, don't waste money and time!
PA
Parvina A
Nov 7, 2025
1.0
I would give zero if it’s possible. Customer service is terrible. Very rude people work here at print&scan section. Especially the Mexican lady with purple long hair and the piercing in her nose. I don’t know her name. She is rude and doesn’t want even answer ur question. I asked simply just help or explain me how to do curtain things with my papers. She pretend she doesn’t understand anything either. If she doesn’t know her job, but why she is working in this place. Their machines are old too it takes too long just to print out. Don’t recommend this place at all.
GA
Gigi Askar
Oct 13, 2025
1.0
I had a very upsetting experience at the Amazon return center with an employee named Sky today.
Despite being 9 months pregnant, I stood in line for over 30 minutes while Sky consistently prioritized customers with only one item, even if they arrived after me. I understand that might be store policy, but she clearly saw I was struggling physically and did nothing to accommodate my condition.
When it was finally my turn, I was flustered and took a few extra seconds to find my return QR code. Instead of giving me a moment, she pressured me, saying she would take another customer. I politely asked for 5 more seconds, but she ignored me and skipped me for another customer with multiple items.
Her colleague thankfully noticed what was happening and called me over to help me herself, even pointing out that I was pregnant and needed priority.
After the incident, I felt extremely distressed — I began shaking, crying, developed a headache, and had a spike in blood pressure. This is the worst treatment I’ve experienced during my entire pregnancy. I was shocked at the lack of empathy and basic decency shown by Skye.
I hope serious action will be taken, because this kind of behavior — especially towards someone in such a vulnerable state — is absolutely unacceptable. What if this had triggered early labor?
What are Staples Brooklyn's opening hours during the week?
Staples in Brooklyn is open Monday through Friday from 8:00 AM to 9:00 PM.
Does Staples Brooklyn have different operating hours on weekends?
Yes, on Saturdays Staples is open from 9:00 AM to 9:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
What types of products does Staples Brooklyn offer?
They offer a variety of products including laptops, printers, office supplies, furniture, and cleaning supplies from brands like Dell, HP, Apple, Canon, and more.
What services are available at Staples Brooklyn?
Staples Brooklyn provides printing, shipping, tech services, direct mail, design services, passport photos, Amazon returns and pickup, and recycling services.
What pickup and delivery options does Staples Brooklyn provide?
They offer in-store pickup, curbside pickup, delivery, and same day delivery services.
Which payment methods are accepted at Staples Brooklyn?
Staples accepts American Express, Android Pay, Apple Pay, cash, checks, Discover, MasterCard, and Visa.
Are there any nearby courier or shipping services customers can use with Staples Brooklyn?
Yes, nearby options include the Amazon Locker - Iina and UPS Alliance Shipping Partner, making it convenient to handle deliveries or pickups around Staples.
What nearby stores could customers visit along with Staples Brooklyn for mobile phone needs?
Verizon Wireless is located nearby, providing customers with a convenient option for mobile phone products and services alongside their Staples visit.
Are there any food options near Staples Brooklyn for customers to consider before or after shopping?
Customers can enjoy dining at Hayashi Sushi, a nearby Japanese restaurant offering sushi and other dishes near Staples.
What community resources are near Staples Brooklyn that might interest customers?
Nearby legal services such as Bolonik Law Group, Morgan Legal Group, and various real estate agents like Superior Realty Service are within reach for customers needing professional assistance.