Staples

3.6
413 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Brooklyn, NY provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
409 Gateway Drive, Brooklyn, NY
11239, United States

Hours

Reviews

3.6
413 reviews
5 stars
204
4 stars
63
3 stars
29
2 stars
23
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and friendliness, others were criticized for being rude and unprofessional.

Store Condition

Many customers reported that the store was poorly maintained, with untidy shelves and a generally unclean environment.

Management Issues

Several reviews highlighted problems with management, including poor oversight and lack of responsiveness to customer needs.

Product Availability

Customers appreciated the variety of products available, but some experienced issues with stock and pricing accuracy.

Positive Experiences

Despite the negative feedback, there were numerous positive comments about specific employees who provided excellent service.
  • AS
    Anthony S
    2 days ago
    1.0
    Called in the morning and the have confirmed that the take walk ins for TSA pre check. Spent some time getting there and then they said no. Horrible customer service.
  • AP
    Andre Pessoa
    3 days ago
    4.0
    Not a Great shopping experience
  • KH
    Kim Helms
    Nov 14, 2025
    1.0
    Need to do better. This store has customers standing on line for more than 30 minutes to return packages while the cashiers/tech people tell you to just give them a minute and continue to walk thru the store!!!! They need to do better and stop being sarcastic.
  • DA
    Dr. Abdullah
    Nov 5, 2025
    4.0
    Great location. Parking. Knowledgeable staff and easy transactions
  • LH
    Latoya Howard
    Oct 20, 2025
    1.0
    Unprofessional customer service place was not packed, but it was consistent of noise from the fire alarm.And nobody turned it off for 2 hours the fire alarm system was making my ears hurt as I was waiting to get serviced and I had a headache when I left the the staff approach to the noise they was working through it like it wasn't even bothering them. But they wasn't even caring about the customers who was trying to get some service done. My overall impression of The Visit. It was disgusting.

Frequently Asked Questions About Staples

What are the operating hours of Staples in Brooklyn, NY?

Staples in Brooklyn is open Monday to Friday from 8:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 6:00 PM.

What services does Staples in Brooklyn offer?

Staples provides printing, shipping, technology, travel, design, and recycling services, including passport photos, Amazon returns, and direct mail services.