The UPS Store

Reviews

• JM

  John Markle

  4 days ago
  1.0
  Beyond awful. Called ahead to have some items printed out in advance and told to email them over and they’d be ready in 30min. Got to the store and there was a long line. A black lady who wouldn’t give her name asked what I was in for. When I told her I’d called earlier and spoke to her coworker about printing the items and they’d be ready in 30min, she told me they didn’t do that and I needed to get out of line. When I questioned the matter and asked to speak with her coworker she told me she didn’t like my attitude and needed to leave. I asked basic questions with no tone, only curiosity. Horrible to be treated in such a manner.
• SS

  Sylvia

  6 days ago
  1.0
  It’s the staff for me. I love the UPS brand. It’s my go to choice for private package delivery. I have been coming to the store for 15 years. I am done. Yesterday I came to the store to get a document notarized. The woman who actually does the notary told me that that service wasn’t available even though the store was totally empty. I came back today. The store was full. When it was my turn in line, I was made to stand on the side and waited for 15 minutes as this woman and two other workers phumfered around and served other customers. I have neuropathy due to a spinal cord, injury. And overtime my legs became numb. I had to leave before they became an operable. And that is the last time I will ever go to this UPS store. If you value customer service. Don’t go to the store. On top of all that the store is a hot mess. Boxes is thrown all over the place. The employees are in dirty clothes and generally unkempt. Sure they have a fake veneer of friendliness. But when it comes to customer service, actions matter. They’re the most unprofessional bunch I’ve had the displeasure of dealing with at a UPS store in many many years. Avoid this place.
• GO

  Gabrielly Ortulan

  Dec 29, 2025
  5.0
  Really hard workers being so overwhelmed with so many packages there we had been online and everybody was just returning stuff from Amazon and they didn’t share a great job smiling and treating everybody good even being busy
• EO

  Elizbeth Oppenheimer

  Dec 21, 2025
  5.0
  I like it there very good
• LM

  liz Mcintosh

  Nov 14, 2025
  5.0
  It's the staff for me, always friendly and courteous, and ready to go beyond to help you even if they don't provide the service. The tidiness of the store, and the staff's ability to move the line so fast, so it's never crowded. It's my favorite UPS store to go to. I live in the Bronx and there's one over the bridge in Pelham, which I am 5 minutes away from. I would prefer to drive 15 minutes to come to this store. They are just the best!

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