United States Postal Service

Reviews

• SS

  Sal Sanchez

  4 days ago
  1.0
  As the person's before my stated, DEPLORABLE, UNPROFESSIONAL,NO REGARD FOR OTHERS!!! Passport applicants don't Beware...Be Gone!!! Totally unacceptable conditions!!! If you're a person who appreciates having a beautiful day, Don't you dare ever going to Ponton ave location for passport appointment!!!!
• MG

  Marissa Goncalves

  Feb 20, 2026
  1.0
  This place truly upset me today. I highly recommend that this location be looked into for their lack of professionalism and poor management of passport services. I booked my passport appointment weeks in advance and even took off work to make it. When my partner and I arrived for our scheduled appointment, we were told that the employee who handles passport services was not in. We were also informed that this is a “pattern” and that she frequently does not show up. That is completely unacceptable for a service that requires appointments and advance planning. The woman behind the counter was extremely nonchalant and dismissive. She told us we would have to go somewhere else because they were not taking appointments since the passport employee didn’t come in. When I politely asked if they could help us secure a same-day appointment at another location considering the inconvenience was on their end she simply told us to “go to the city” and began mumbling with a rude attitude. I then asked for a supervisor. A man came out and said he would call another location and text the passport employee to come in. While on the phone, he allegedly asked another post office if they could take us and claimed they said no. He then told us we would have to reschedule entirely, despite the issue being their fault. He also stated that we had received a cancellation notice, which is completely false. We never received any call, email, or notification about a cancellation. Toward the end, he became dismissive and visibly irritated when I stated I would be reporting this matter. He walked away abruptly instead of resolving the issue. This was an extremely frustrating and unprofessional experience, especially for a time-sensitive and important service like passports. I hope management takes accountability and improves how appointments and customer service are handled at this location
• MM

  M

  Feb 10, 2026
  1.0
  This is the worst post office I’ve been to. No one is ever available to help. No one is ever working the customer service desks. It doesn’t matter what time of day you visit, you’re waiting minimally 40 minutes.
• MH

  Md Hasan

  Jan 30, 2026
  1.0
  No words to describe this—shameful. It’s taking 7 days for a package to move from a New York facility to the Bronx. When it finally showed out for delivery today, at the last minute they blamed weather conditions. Seriously—what weather conditions in the Bronx are stopping the post office from delivering? Schools are open, toddlers are going to school, but the post office can’t deliver a package on the scheduled day? This is a luxury way of working with zero accountability. Latest Update We were unable to attempt delivery of your item on January 30, 2026 at 4:13 pm in BRONX, NY 10461 due to hazardous or unsafe weather conditions. Your item will go out for delivery on the next business day as conditions permit. Get More Out of USPS Tracking: USPS Tracking Plus® Alert Delivery Exception, Local Weather Delay BRONX, NY 10461 January 30, 2026, 4:13 pm Out for Delivery BRONX, NY 10461 January 30, 2026, 6:10 am Arrived at Post Office BRONX, NY 10461 January 29, 2026, 3:36 pm In Transit to Next Facility January 28, 2026 Arrived at USPS Regional Facility NEW YORK NY DISTRIBUTION CENTER January 25, 2026, 3:13 am Departed USPS Regional Facility JERSEY CITY NJ DISTRIBUTION CENTER January 25, 2026, 2:46 am Arrived at USPS Regional Destination Facility JERSEY CITY NJ DISTRIBUTION CENTER January 25, 2026, 1:00 am Arrived at USPS Regional Origin Facility SACRAMENTO CA DISTRIBUTION CENTER January 20, 2026, 6:27 pm Departed Post Office ORANGEVALE, CA 95662 January 20, 2026, 5:25 pm USPS in possession of item ORANGEVALE, CA 95662 January 20, 2026, 10:50 am USPS electronic receipt of item for mailing ORANGEVALE, CA 95662 January 19, 2026, 12:12 pm Shipping Label Printed at Self-Service Kiosk ORANGEVALE, CA 95662 January 19, 2026 Shipping Label Created, USPS Awaiting Item SACRAMENTO, CA 95821 January 19, 2026, 12:11 pm
• AA

  Althea Allicock

  Jan 29, 2026
  1.0
  You make appoint for passport you get there and there is no one there and you are met with the attitude of the clerk no update as to when just reschedule they say

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