Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2619 Ponton Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
196 reviews
5 stars
40
4 stars
9
3 stars
4
2 stars
6
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.
Appointment Issues
Frequent complaints about the inability to schedule or keep passport appointments, causing frustration for customers.
Package Handling
Numerous reviews highlighted issues with lost or misdelivered packages, contributing to customer dissatisfaction.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, overall experiences varied widely, with many expressing disappointment.
Long Wait Times
Customers consistently noted long wait times and understaffing, exacerbating their frustrations during visits.
- TMTheresa M.6 days ago1.0Worst Post office in NYC. Went there today. This sign was up and the only person there was behind the glass talking on her phone, ignoring the line forming. Nasty attitude as expected from the employees there. I think it may be a prerequisite to be hired at this location. I was there once and the women were cursing eachother out in front of everyone. If it weren’t for real, I’d think I was in an episode from Saturday Night Live. Going Postal is for real on Westchester Square!
- RRRobertNov 11, 20255.0The lady in the front, who took care of me on November 13, 2025 was a little harsh and scolded me because I used my middle name on all my mail and my I.D. name (first name) was somewhat confusing, but she was cute. She cold scold me any day. She had an hour glass figure and I was in no mood to argue with her. She was freaking hot! I'm gonna go back and ask her out. Hopefully she says "yes". 🤑❤️🙏 I should have asked her what was her name. I'm going back in another four days! 🔥 😍🤩🥰😘🤑
- NNNaimaOct 30, 20251.0This place is a JOKE no professionalism at all . scheduled appointment for 1:00pm in the pouring rain . Just to be told the girl who does it is not there the place also had a sign that she was out again 2 days prior . The teller stated she works tuesdays and thursdays which makes no sense how on the website you can book a appointment for just about every day expect Sunday of course wasting people time they should not be doing passports at all if management cannot step in and take over if someone is out when you know your location has scheduled appointments will never go again horrible .
- EOEliezyer Fermino de OliveiraSep 17, 20254.0I don't usually have to rely on USPS, but when I needed help to locate a lost package this branch was really helpful, and was able to mobilize the delivery person to look for the missing package and found it in a different building. The 4 stars is because they did lost my package in the first place, the weekend working person that made the delivery placed it in the wrong building mailbox. Reading the other reviews, it seems that is a recurrent issue with the weekend delivery.
- KRKelly RodriguezAug 4, 20251.0First and last time I will ever go to this location. The woman at the counter, black woman with a poorly done braided wig who refused to provide her name, was instantly confrontational. I have never had such a horrible experience at a USPS location as this location. She provided horrible customer service and was a miserable person to interact with.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 2619 Ponton Ave?
You can send mail and packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo with an appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment online, though limited walk-in hours are available at select locations.
What are the hours of operation for this United States Postal Service?
The Post Office is open Monday to Friday from 9 AM to 5 PM, Saturday from 9 AM to 2 PM, and closed on Sundays.
How can I reserve a PO Box at this location?
You can reserve a PO Box online at the USPS website and then complete the setup in person at your local Post Office.
Is there after-hours access to the PO Boxes at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes; check locally for exact lobby hours.
What nearby dining options are available around the Post Office at 2619 Ponton Ave?
Nearby options include Salsa Soul Cafe, Estrellita Poblana IV, Cestra's Pizza, Wingstop, Kennedy Fried Chicken, and Karibbean Krave, great for grabbing a meal before or after your visit.
Are there nearby public services close to the Post Office at 2619 Ponton Ave?
Nearby public service locations include Post Office-Westchester, Westchester Square Station Post Office, Bronx Air Force Recruiting Westchester Sq, and the Marshal's Office, useful for residents seeking various government services.
What local retail stores can I find near this Post Office?
Nearby retail stores include Walgreens pharmacy, Sprint Store, AT&T Store, and Payless ShoeSource for convenience shopping during your errands.
Is there any nearby health or personal care service near the Post Office at 2619 Ponton Ave?
Yes, Westchester Square Family Dental and NYC Microblading Center are nearby, providing dental and beauty services respectively.