United States Postal Service

1.6
386 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1687 Gleason Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1687 Gleason Ave, Bronx, NY
10472, United States

Hours

Reviews

1.6
386 reviews
5 stars
34
4 stars
15
3 stars
15
2 stars
12
1 star
310

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with some highlighting a lack of accountability and poor communication.

Long Wait Times

Numerous reviews mentioned excessively long lines and wait times, often due to understaffing, leading to frustration among customers.

Delivery Issues

Frequent complaints about lost, misdelivered, or undelivered packages, with customers expressing distrust in the delivery service.

Staffing Problems

Customers noted that the location is often understaffed, contributing to long wait times and poor service.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment was negative, indicating inconsistency in service quality.
  • JR
    Junno Rivera
    Nov 11, 2025
    1.0
    Very unprofessional, disorganized
  • ES
    Elvin Soto
    Sep 22, 2025
    3.0
    Need better customer service
  • MI
    MR. ICE
    Aug 31, 2025
    3.0
    They need more clerks at the windows to move the customer's line.... 20-25 minutes standing on line is way too long....
  • FN
    FARZAD Nabizada
    Jul 7, 2025
    5.0
    🌟🌟🌟🌟 5-Star Review for Ms. Diaz at the Post Office I would like to sincerely thank Ms. Diaz for her outstanding service at the post office. She is always professional, friendly, and very helpful. Every time I come in, she greets customers with a warm smile and takes the time to answer any questions or concerns. Ms. Diaz is incredibly efficient and knowledgeable, making the mailing process smooth and stress-free. It’s clear that she cares about the people she serves, and that makes a huge difference. Thank you, Ms. Diaz, for your hard work and dedication. The post office is a better place because of you!
  • SV
    Stephanie Virto
    Jun 20, 2025
    1.0
    Worst post office ever ! They don’t even deserve 1 star! The manager/supervisors are the worst! I think their names are Sultana and Islam.They treat their workers horribly. Over work them and pressure them to finish working before 6pm because they want to go home early ! It’s crazy sad. They should be investigated! Or fired! Worst people and worst post office!!!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.