United States Postal Service

1.4
442 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2024 Jerome Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2024 Jerome Ave, Bronx, NY
10453, United States

Hours

Reviews

1.4
442 reviews
5 stars
32
4 stars
11
3 stars
10
2 stars
16
1 star
373

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Long Wait Times

Customers consistently reported excessively long wait times, often exceeding an hour, due to insufficient staffing.

Understaffing

The post office is frequently criticized for being understaffed, with only a couple of windows open during peak hours.

Facility Conditions

The post office is described as dirty and poorly maintained, contributing to an overall unpleasant atmosphere.

Delivery Issues

Many customers experienced problems with package deliveries, including misdeliveries and packages marked as delivered but not received.
  • GC
    Gaye Camara
    5 days ago
    2.0
    U can spend 1hr on the line that’s crazy!!! Y’all need ton find a better solution so your employees could move faster
  • CM
    Corsica Mack
    Nov 15, 2025
    1.0
    Horrible mail ppl
  • LS
    lourdes silvestre
    Nov 5, 2025
    1.0
    Worst post office you can ever go to I hate here the line is always long they never have enough employees this is crazy I hate when they drop off my packages here
  • ME
    Michi E
    Nov 5, 2025
    1.0
    Not open and its pass 9. This post office is bad services
  • LM
    Luis Marte
    Oct 13, 2025
    1.0
    This is by far the worst post office I have ever been to. The employees are extremely rude, and they act like customers are a bother to them. The line is always long, and it moves painfully slow because the workers spend more time talking to each other than helping people. They have six service windows, but usually only one or two are open, even when the place is full of people waiting. It’s been like this for years, and nothing ever improves. It’s honestly a disaster. If you can avoid this location, do yourself a favor and go somewhere else.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.