United States Postal Service

1.7
341 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1950 Lafayette Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1950 Lafayette Ave, Bronx, NY
10473, United States

Hours

Reviews

1.7
341 reviews
5 stars
38
4 stars
13
3 stars
12
2 stars
11
1 star
267

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over the lack of assistance and empathy.

Long Wait Times

Customers consistently reported long lines and slow service, often with only one clerk available during peak hours.

Passport Services

Many customers experienced issues with passport appointments, including cancellations and unhelpful staff, leading to significant dissatisfaction.

Package Delivery Issues

Frequent complaints about lost or undelivered packages, with customers expressing distrust in the delivery process.

Facility Conditions

The post office was described as dirty and poorly maintained, contributing to a negative overall experience.
  • IM
    Infiniti Agency - Magdaly
    Sep 9, 2025
    1.0
    Please tell me why??? The management here doesn’t schedule to have more than just 1 clerk window open during rush afternoon hours. Everyone should have care and consideration from the clerks to the customers. With a line patiently waiting of more than 10 customers. Horrible management!!!
  • PP
    Poisonash
    Aug 19, 2025
    1.0
    Federal Office with no workers available
  • PT
    Prince Tucker
    Aug 2, 2025
    5.0
    Thank to the USPS delivery courier, Hassan. I was able to retrieve my package.
  • CV
    Che Vee
    Jul 29, 2025
    1.0
    Yesterday, I witnessed something at the post office that deeply disturbed me something I never thought I’d experience firsthand in this country. A couple was trying to get a U.S. passport for their newborn. They couldn’t speak English. Instead of receiving support, they were met with hostility. The passport clerk a woman of color herself was dismissive, rude, and outright refused to help them or ask a Spanish-speaking colleague (who was also a supervisor) to assist. Thankfully, an angel, a stranger stepped in to translate. But even then, the employee made it clear she was annoyed that someone was helping. She voiced it out loud. Where is the basic human decency? Where is the empathy? This country was built by immigrants. Its strength is in its diversity. English is not the “official” language of the United States because we are not defined by one language, but by our shared humanity. And to the USPS an agency that relies on public funding and is under constant political threat your frontline service should reflect the very people who keep you alive. That family deserved respect. That translator deserved gratitude. We all deserve better. Do better!!
  • CE
    Carol Eyez
    Jul 2, 2025
    1.0
    Nowadays you hired people with no manners and zero skills . Yesterday I when to pick up my package, the young lady sitting at windows had a nasty attitude, act like we customers were there bother her . The slick comments are not necessarily. Please retrain your employees.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.