United States Postal Service

1.4
622 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1132 Southern Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1132 Southern Blvd, Bronx, NY
10459, United States

Hours

Reviews

1.4
622 reviews
5 stars
38
4 stars
12
3 stars
11
2 stars
22
1 star
539

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being described as rude, unprofessional, and unhelpful.

Delivery Issues

Many customers reported problems with package deliveries, including packages marked as delivered but not received, and delivery attempts that were never made.

Long Wait Times

Customers frequently mentioned long wait times both in-store and on the phone, with some waiting over an hour to be served.

Staff Attitude

Several reviews noted a lack of professionalism and a negative attitude among staff, contributing to a frustrating customer experience.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating some inconsistency in service quality.
  • EF
    Edwin Feliz
    Dec 23, 2025
    1.0
    I have to deal with government employees they always rude.
  • YS
    Yolanda Smith
    Dec 20, 2025
    1.0
    Nobody answers the phone !!! My package been siting there for 5 days !!!!! Why are yall not responding to people !
  • LD
    Lamine Diallo
    Dec 3, 2025
    4.0
    After I filed a claim I received the package on my front door the next day and the manager called me about very gentle and helpful so yes 👏
  • OR
    Oscar Rivera
    Nov 26, 2025
    1.0
    I have lived in the South Bronx for over 35 years and the customer service at this post office is one of the worst I have seen in my life time. The rudeness and attitude of those behind the window and on the phone is beyond words. I cringe every-time a package or letter is to be delivered through the Postal Service. I have to play postman and deliver to my neighbors mail that is given to me because the worker refuses to read the address correctly. Please, please there has to be a light at the end of the tunnel and I hope that I live to see this light….
  • JR
    Josh Rodriguez
    Oct 21, 2025
    1.0
    The worst post office in history everyone that works there has a nasty attitude and they never pick up the phone like they never pick up and let’s not get started on the wait time

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.