United States Postal Service

1.3
504 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 442 E 167th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
442 E 167th St, Bronx, NY
10456, United States

Hours

Reviews

1.3
504 reviews
5 stars
27
4 stars
7
3 stars
15
2 stars
15
1 star
440

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted the unprofessional and rude behavior of employees, with many customers expressing frustration over the lack of assistance and respect.

Long Wait Times

Customers consistently reported excessively long wait times, often with only one or two employees working during peak hours, leading to dissatisfaction.

Delivery Issues

Many customers experienced problems with package deliveries, including missed deliveries, packages being marked as delivered when they were not, and lost items.

Staffing Problems

Reviews indicated a chronic understaffing issue, with calls for more employees to improve service efficiency and customer experience.
  • JC
    Jaxmindeluna Caramelo
    Dec 16, 2025
    1.0
    La gente de servicio que trabaja hay son bien ignorante y poco profecionales no quieren ayudar a uno y los paquetes se pierden
  • LP
    Luis Peña
    Dec 10, 2025
    1.0
    worse usps in the bronx . this place needs a complete reset in the customer service area.
  • LS
    LadyBlaze Santos
    Dec 8, 2025
    1.0
    Horrible all around… Need better employees, Supervisors, and Post Master…. This place is a joke
  • SJ
    Sheila Jones
    Dec 4, 2025
    1.0
    This is the WORST POST OFFICE EVER!! I hate that I have to even leave a star because they deserve NO STARS it never fails every time I came in her the lines are out the door and you’re waiting entirely too long I don’t understand why we are even asked to leave a review because nothing changes this is sad that we have to deal with long lines missing packages and unkind employees I really hate that I have to come here I hope they get it together
  • KM
    Kristena Myers
    Dec 1, 2025
    2.0
    ALWAYS 1 EMPLOYEE WORLING, ALWAYS A HORRENDOUS LINE!! I love right behind this post office. Service is horrible, after standing in line for HOOOOUURRSSS to mail 1 certified letter you WILL be met with a bad attitude. If possible for packages I'll take the bx32 into Manhattan right to the UPS store where they're kinder & quicker & more efficient. I've even WALKED TO a FedEx instead of wasting half day in this line..& its right next to my house! Show up before 9am or go right at closing time, you're always going to be met with less than a warm feeling so might as well wait until COB & make them work. * I've contacted the Post Master General TWICE already.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.