United States Postal Service

1.4
449 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 362 Devoe Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
362 Devoe Ave, Bronx, NY
10460, United States

Hours

Reviews

1.4
449 reviews
5 stars
36
4 stars
5
3 stars
12
2 stars
15
1 star
381

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package deliveries, including missed deliveries, lack of notification, and packages being marked as delivered without being received.

Customer Service

Many reviews highlighted poor customer service, with employees described as rude, unhelpful, and unprofessional, leading to frustrating experiences for customers.

Long Wait Times

Customers frequently mentioned long lines and slow service, often due to insufficient staff working at the post office.

Passport Appointments

Several reviews indicated issues with passport appointments, including staff not being present and lack of communication regarding cancellations.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific employees, suggesting that experiences can vary.
  • LD
    Leonardo De'Ureña
    6 days ago
    1.0
    A young woman working there today denied my elderly mother her package because the address on her ID didn’t match the package even though the name matched and she had the tracking ID. What a god awful place to treat other people in this way, to completely disregard common sense.
  • DX
    Deen X
    Jan 2, 2026
    1.0
    It's been three good days since I rescheduled for redelivery, and still nothing. I go down there and the cashier is no help. My packages don't even get delivered nowadays it is always ATTEMPT DELIVERY FAILED !! The delivery person never tries to deliver the packages. I'm tired of this!!!
  • SS
    Snaxbee415
    Dec 29, 2025
    1.0
    Since I moved into this building on Boone Ave, 10460 I’ve been receiving my mail in the evening after 6. I’ve never heard of anything like this… This is so unacceptable. Mailman come in the building around 6pm. This ridiculous.
  • RR
    Robianny Reynoso
    Dec 17, 2025
    1.0
    I am so tired of this post office. The constant “attempted delivery” notices when no one actually attempts to deliver anything is completely unacceptable. No one ever seems to be held accountable, and instead we’re forced to go out of our way to pick up packages that should have been delivered in the first place. It’s beyond frustrating. What exactly is being done during these shifts if packages aren’t being delivered to people who are home and waiting? This level of service is ridiculous, and something seriously needs to change.
  • TJ
    Talaiya J
    Dec 15, 2025
    1.0
    Please do not waste your time and come here for a passport appointment. The person is NEVER there, you will also never receive anything stating so. Good luck!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.